The Active Directory/Microsoft 365 Engineer is part of the IT/Enterprise User Services (EUS) team performing advanced technical work for specialized line-of-business applications, enterprise messaging services, and mobile device management. This role requires a high level of understanding of the technologies used to support messaging and collaboration on-premises and cloud-based, including Exchange Online, Office 365, Microsoft Intune, Active Directory, and Azure AD.
*The AOPC does not sponsor work visas.
Monitors server, application logs, and TICKETS queue for issues and responds appropriately.
Designs, implements, and maintains cloud-based technology under the EUS SAi team, including configuration, troubleshooting, and maintenance of Office 365, Exchange Online, and Microsoft Azure offerings currently implemented by the courts.
Provides administration and support for the PACOURTS and UJSWEB forests and sub-domains. Develops strategic and operational plans for continual growth and evolving user requirements specific to the Administrative Office of Pennsylvania Courts and Supreme Court user environments.
Manages user IDs, third-party access, and access security in the EUS server environment.
Develops new processes and procedures for the 0365 & Azure environment as new features are researched, piloted, approved, and implemented. Works with the management team to ensure operational support aligns with departmental goals.
Assists in research and recommendations for emerging technologies that would be tools for future cloud/server/application-based initiatives. Provides cost-benefit analysis when recommending the technology.
Manages incoming Domain Name System (DNS) requests on time. Coordinates server IP address changes, security policies, and DNS changes with Network Security. Communicates with the appropriate teams requesting changes.
Develops, publishes, and maintains operating and disaster-recovery processes that align with current AOPC/IT standards and the industry’s best practices.
Manages the monthly server patching procedure through WSUS.
Associate’s degree in any information technology field; AND
Two years of IT experience in network operations and maintenance.
An equivalent combination of education, experience, and/or training may be considered.
Knowledge of technologies used to maintain enterprise systems is required. These include Active Directory, DNS, Office 365, Azure, Exchange Online, Microsoft Intune, AD, Rubrik, and KnowBe4.
Advanced knowledge of enterprise operating systems, applications, and best practices is required.
A satisfactory criminal background check is required.
Excellent benefits program, including comprehensive, low-cost medical, dental, vision, and prescription plans for employees and eligible family members beginning on the first day of employment.
13 paid holidays, 12 paid sick days, and 12+ paid vacation days per year.
Salary increases, employee assistance programs, and retirement plans.
Telework may be available up to 2 days per week after training.
Healthcare flexible spending account.
6 weeks paid parental leave for eligible employees.
Salary information
Starting Annual Salary Range: $61,926 - $75,020
Maximum Annual Salary: $101,209
In the Pennsylvania Courts, people are our priority. Become part of a dynamic and diverse branch of government focused on promoting access to justice for all. Discover fulfilling opportunities that align with your passion and be part of a team dedicated to making a positive impact through public service. Explore the possibilities with us at the Pennsylvania Courts – where career meets purpose.
