selectability has a growing team who are working together to continuously improve the quality of our care delivery. We are currently recruiting for an experienced Quality Improvement Officer to join this team. This role champions quality management practices associated with delivery of care to our recipients, providing support and advice to operational teams. This is a 12 month full-time fixed-term position based in Cairns until 2 July 2027.
You will join our operational team to provide on-the-ground support advice and guidance on quality management and improvement, whilst also working closely with the central Quality & Compliance Team to ensure organisationally consistency, and effective collaboration cross-organisationally.
The role involves assessing systems and process, documentation, and care delivery against established standards, identifying areas for improvement, and providing recommendations to enhance quality and compliance. This includes supporting and monitoring key elements of the quality management system, including but not limited to:
Effective and appropriate communication is crucial in this role, both internally and externally, fostering collaboration and understanding. Building strong relationships with various stakeholders is a core element of the position, ensuring a unified approach towards maintaining the highest standards and compliance within the organisation.
To be successful you must:
The quality improvement officer is a 12 month full-time fixed-term position until 2 July 2027 based in Cairns.
We offer a range of benefits including:
If this sounds like you, please submit your resume and a cover letter outlining your skills and experience and how you best fit this role.
If you would like more information please contact HR Business Partner Mikayla Evans on 4453 0100 or hrcairns@selectability.com.au
selectability is a not-for-profit charity with a primary focus of improving mental wellbeing and contributing to suicide prevention across regional Queensland.
We believe everyone has the right to access high-quality supports locally and have recently expanded our services to include child safety, and residential aged care in the Lower Gulf.
selectability is committed to creating safe environments where young people feel protected, respected and heard. The successful applicant will be responsible for quality service delivery to young people, recipients, older persons, families, and the community within selectability.
We value lived experience, cultural knowledge and diversity within our workforce as part of strengthening safe and inclusive practice.
If you would like to know more, please visit our website.
selectability is a not-for-profit charity dedicated to improving mental wellbeing and preventing suicide across regional Queensland.
We believe everyone deserves access to high-quality supports locally and at every stage of life. Over the past year, we’ve strengthened our commitment to delivering child and family care, along with aged care services, so that more Queenslanders in regional, rural and remote communities have access to the support they need.
Operating across a diverse geographic footprint, our head office is based in Townsville. Our aged care services span the Lower Gulf communities of Normanton, Mornington Island, and Doomadgee, and selectabiity has recently expanded this program to Aurukun.
Since 2021, we’ve provided child and family care services, and in that time have expanded and matured our program to ensure more children and young people have access to the residential care they need.
Today, we support 18 diverse communities—extending north to Aurukun, south to Rockhampton, and west to Mount Isa.
We’re proud to be one of the region’s leading providers of NDIS psychosocial supports—and by partnering with state and federal governments, we deliver wellbeing programs that ensure people who aren’t receiving the NDIS can still access the vital services they need.
selectability's workforce of almost 1000 passionate, skilled and dedicated individuals is central to our high-quality, person-centred service delivery. Our team delivers care with empathy and professionalism, supporting our recipients to build confidence, indepedence and a strong sense of beloning.
Whether it's supporting individuals through the NDIS or a funded wellbeing program, guiding the development of children and young people, or delivering aged care services with dignity and respect, our employees make a difference every day.
