Job Description

Heritage Health is seeking a full-time (1.0 FTE) compassionate and dedicated Clinician to join our Assertive Community Treatment (ACT) team in Coeur d'Alene, Idaho. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally.

Why You Should Join our Dynamic Healthcare Team:

Passionate Purpose: We're committed to enhancing lives, every day.

Unmatched Support: We are committed to a fun and supportive team environment.

Balanced Lifestyle: No weekends or holidays, ensuring a healthy work-life balance.

Collaborative Care: Work with a dedicated team to provide the best patient outcomes in the right settings.

Exceptional Rewards: Competitive pay, and benefits

Benefits:

Health Insurance: 100% employer-paid employee coverage for medical, dental, and vision plans for full-time employees.

Life Insurance: Employer-paid for 1x annual salary (optional coverage available for additional cost).

Disability Insurance: Short-term disability insurance based on age & salary. 100% employer-paid long-term disability insurance.

Retirement: 403 (b) plan: Heritage Health matches up to 4% of employee contributions.

Paid Time Off Benefits: 120 hours Paid Time Off (PTO) in your first year, 56 hours Extended Illness Bank (EIB) in your first year, 8 paid holidays for full-time employees, amounts are pro-rated for part-time employees who are .5 FTE or higher.

Employee Assistance Program (EAP): Enjoy free telehealth visits for healthcare, counseling, and health and wellness coaching for all employees and their immediate household members.

In this role, you will build and sustain therapeutic relationships with clients in diverse settings, including hospitals, homes, and community environments. You’ll collaborate with clients to develop and adapt individualized treatment plans that reflect their goals and evolving needs, while advocating for their rights and ensuring their voices remain central in care decisions. You’ll coordinate with community partners to integrate holistic supports, provide education and guidance to families and caregivers, deliver individual supportive therapy, respond to crises, and lead the Individual Treatment Team (ITT) by offering clinical oversight to ensure cohesive, client-centered service delivery.

Requirements

• Current licensure as LMSW, LCSW, LPC, LMFT, or LAMFT.
• Master’s degree in a human services field (e.g., social work, counseling, psychology), with postgraduate clinical experience and appropriate clinical endorsement.
• Demonstrated knowledge of administrative procedures related to Federally Qualified Health Centers (FQHCs) or other federally funded community health settings.
• Proficiency in computer applications required for maintaining electronic health records (EHR) and effective internal communication.

Essential Functions:

• Deliver direct therapeutic services to clients, utilizing evidence-based practices.
• Conduct assessments and provide accurate clinical diagnoses.
• Maintain up-to—date and compliant counseling charts; routinely audit for accuracy and completeness.
• Complete service notes within 48 hours of client contact in alignment with documentation standards.
• Participate in daily ACT team meetings (Monday through Friday) to ensure coordinated care.
• Attend monthly Mental/Behavioral Health meetings, as well as staff, provider, and other organizational meetings as required.
• Ensure compliance with state and federal documentation and service delivery guidelines.
• Demonstrate knowledge and application of evidence -based therapeutic models and best practices.
• Exhibit professional role modeling, organizational, communication, and client engagement skills.
• Attend and actively participate in off-site trainings, meetings, and seminars as needed.
• Maintain regular and predictable attendance, as it is an essential function of this position.
• Coordinate and participate in the activities of the Individual Treatment Team (ITT), including building a comprehensive understanding of each client’s life circumstances, goals, and preferences, collaborating with clients to develop and revise individualized treatment plans, presenting treatment options and ensuring plans are responsive to evolving client needs, advocating for client rights, wishes, and personalized care preferences.
• Perform other related duties as assigned to support program goals and client outcomes.

Key Success Factors:

• In-depth understanding of industry standards, as well as state and federal licensure rules and regulations.
• Ability to engage in and apply reciprocal feedback from both colleagues and clients to improve service delivery.
• Proven experience providing therapeutic counseling services in a clinical or community-based setting.
• Strong commitment to professional ethics, with strict adherence to the code of ethics governing licensed disciplines.
• Comprehensive knowledge of local community resources and demonstrated networking abilities to support integrated care.
• Familiarity with the Assertive Community Treatment (ACT) model and a clear understanding of how its service delivery differs from traditional approaches.
• Hands-on experience delivering at least one ACT community-based service—such as Community-Based Rehabilitation Services (CBRS), Case Management (CM), or Peer Support Services (PSS)—or completion of a minimum six-month direct-service internship with an ACT team.

Working Conditions: Work is normally performed in a typical interior, medical work environment in a

clinic building. Work may be demanding and chaotic at times. May be exposed to a patient population

that will present a variety of contagious diseases, physical injuries, and emotional states of mind.

• Ability to solve complex practical problems.
• Positive interpersonal, communication & persuasion skill over the phone, computer & in person.
• Must be able to simultaneously manage several objectives and assign priorities.
• Deal with a wide variety of variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written or oral form.
• Ability to work effectively under pressure to meet deadlines with a strong organization skill set for easy retrieval of information and to ensure competent closure of issues.
• Demonstrated good judgment, sounds decision-making, and effective conflict management skills that inspire confidence and trust form clients and stakeholders.
• Ability to conduct complex analysis and apply deductive reasoning to draw logical, informed conclusions.

Physical Requirements and Work Environment:

The physical demands and work environment characteristics described here are representative of those

an employee encounters while performing the essential functions of this role. Reasonable

accommodations may be made to enable individuals with disabilities to perform these functions.

• Must be able to stand, sit, and be mobile for one-third to two-thirds of the workday
• Reaching with hands and arms occurs approximately one-third of the workday
• Occasional climbing, balancing, stooping, kneeling, or crouching (less than one-third of the time)
• Requires frequent verbal communication and active listening (over two-thirds of the time)
• Must be able to lift or exert force up to 10 pounds approximately 50% of the time, and up to 25–40 pounds less than one-third of the time
• Rarely required to lift more than 41 pounds
• Must be capable of efficient keyboard use and possess the ability to hear, see, speak, and read effectively