Job Description

Posting number: 2700183

Department: Community Safety Department

Division: CM-Mental & Behavioral Response

Job classification: Community Responder CR1

Posting type: Open & Promotional

Categories: Safety, Community Development

Provide support to community members in need of assistance related to inebriation, homelessness, addiction and mental health; provide assistance to public safety departments with coordination and control of incidents involving the Albuquerque Community Safety Department; attend community neighborhood meetings to promote safety and well-being; develop relationships; promote safety and well-being and connect communities/residents with resources.

This is a safety sensitive position subject to random drug/alcohol testing.

s are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Examples of duties

ESSENTIAL FUNCTIONS: Essential functions may include but are not limited to the functions listed below. Must be able to perform the essential functions of the job with or without a reasonable accommodation.

1. Assist persons in need of non-medical assistance such as ­­­inebriation, homelessness, addiction, mental health, etc.
2. Provide support to other public safety departments with coordination and control of incidents involving the ACS Department.
3. Assist persons experiencing homelessness with connection to services by coordinating with a variety of network providers.
4. Attend community neighborhood meetings to promote safety and well-being.
5. Visit and engage with communities; develop community relationships; connect communities/residents with resources; may recommend referrals to organizations who provide continuum of care.
6. Document incidents, provide data, and prepare a variety of reports regarding community and neighborhood activities.
7. Participate in a variety of diverse activities both within the agency and in the community.
8. Operate public safety computer dispatch and other related computer systems.
9. May provide non-medical, voluntary transportation to residents in order to connect them to the appropriate community resources, if appropriate.
10. Assess a variety of non-emergency situations involving unknown individuals/circumstances and provide appropriate support or refer/request appropriate support; alert first responders of situations requiring an emergency response.
11. Assist and coordinate with fire/rescue, law enforcement, area hospitals and other partnering agencies during the referral process.
12. May respond to calls from mobile crisis team or other ACS Responders to provide support to the unhoused population.
13. May respond to 311 requests for assistance with needle and drug paraphernalia on public property; address and evaluate situation to provide a safe resolution; coordinate with other departments as needed.
14. Provide traffic control assistance as needed for situations related to the ACS Department.
15. May respond to 311 complaints related to abandoned vehicles; visit vehicle location; identify resolution; and coordinate appropriate action to address issue.
16. May perform CPR & First Aid, as situation requires.
17. Ensure sound and effective safety practices.

SUPPLEMENTAL FUNCTIONS:

1. Attend and participate in group meetings and trainings.
2. Perform related duties and responsibilities as assigned.

Qualifications

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

Associate’s degree in psychology, criminal justice or social work; and

Two (2) years of experience in social services , behavioral health, public health, emergency management, criminal justice, human services, law enforcement, emergency communications/dispatch, corrections, or a related behavioral health or public safety field, psychology, counseling, behavioral health, public health, emergency management, criminal justice, sociology, or a related health or public safety discipline.

ADDITIONAL REQUIREMENTS:

Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.
Possession of a City Operator's Permit (COP) within six (6) months from date of hire.
Successful completion of a security background check conducted by the Criminal Justice Information Services (CJIS) of the Federal Bureau of Investigations (FBI)
Work flexible hours, including weekends, nights and holidays as required.
Bilingual (Spanish/English) preferred.
One (1) year probationary period.

Supplemental information

Environmental:
Field environment; travel from site to site; exposure to heat, cold, and environmental hazards.

Physical:
Essential and supplemental functions may require maintaining physical condition necessary for standing, walking, kneeling, crouching, and climbing for extended periods of time. Must be able to operate while wearing PPE, such as Body Armor, gloves, mask, and protective outer clothing.