The Acquisition Relationship Manager (ARM) in the SME business is responsible for acquiring new clients in the Small & Medium Enterprises segment, targeting businesses with turnover between ₹50 to ₹500 crores. As part of the fastest-growing vertical within Wholesale Banking at Kotak, the ARM plays a critical role in expanding the bank’s footprint, offering tailored banking solutions, and ensuring a seamless onboarding experience for new clients. The role demands strong financial acumen, relationship-building skills, and the ability to collaborate across internal teams to deliver comprehensive banking solutions.
1. New Client Acquisition Acquire New-To-Bank (NTB) SME clients by offering customized banking solutions including asset-based products (funded and non-funded), transaction banking, trade finance, and treasury (FX). Generate leads through internal channels, open market sourcing, DSAs, and strategic partnerships (SFG deals). Conduct thorough business and financial analysis to identify suitable banking opportunities. 2. Credit Appraisal & Onboarding Engage with credit, risk, legal, technical, and CAD teams to ensure smooth and timely onboarding of clients. Prepare and present credit proposals with detailed financial analysis and risk assessment. Ensure closure of documentation deferrals and compliance with audit and statutory requirements. 3. Relationship Management & Transition Ensure a pleasant onboarding experience for NTB clients and facilitate a smooth handover to the portfolio management team. Act as a trusted advisor during the initial engagement phase, addressing client queries and aligning solutions with business needs. 4. Cross-Selling & Revenue Generation Identify and execute cross-sell opportunities across Kotak’s franchise including Trade, CMS, FX, KLI (Kotak Life Insurance), and KGI (Kotak General Insurance). Drive fee income through trade finance, CMS, and FX solutions. 5. Performance Metrics & Reporting Deliver on key performance indicators including NTB value, count, portfolio funding (PF), and FX income. Track and report lead generation, conversion rates, and onboarding timelines. Maintain high standards of portfolio hygiene and compliance.
About Kotak Mahindra Group:
Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.
The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012.
The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html
