Job Description

Camping World is seeking a results-driven Acquisition Manager to lead and develop a team of Acquisition and Purchasing Agents. This roleis responsible fordriving team performance, improving conversion rates, and ensuringconsistent, high-quality customer experience throughout the RV acquisition process.

The Acquisition Manager will oversee daily operations within a fast-paced call center environment, focusing on lead management, sales execution, and process adherence. The ideal candidate is a strong communicator and coach who can balance performance management with team development while continuouslyidentifyingopportunities to improve efficiency and results.

WhatYou’llDo

• Lead, coach, and develop a team of Acquisition and Purchasing Agents to achieve individual and team performance goals

• Monitor and manage key performance metrics including lead response time, contact rates, close rates, and appointment set rates

• Ensure consistent use of communication scripts, CRM systems, and call logging procedures

• Review calls, emails, and customer interactions to provide actionable feedback and improve conversion performance

• Manage daily workflow, queue coverage, and agent productivity in a high-volume environment

• Identifyprocess gaps and implement improvements to increase efficiency and customer satisfaction

• Partner with cross-functional teams (Operations, Dealerships, Funding, and Customer Support) to ensure smooth deal progression

• Assistwith hiring, onboarding, and training new team members

• Maintain accountability for data accuracy and CRM hygiene across the team

• Handle escalated customer situations and provide resolution support as needed

• Drive a culture of accountability, continuous improvement, and performance excellence

WhatYou’llNeed for the Role

• Proven experience in a sales, call center, or acquisition-focused environment

• Prior leadership or supervisory experience preferred

• Strong understanding of CRM systems and call management platforms

• Ability to analyze performance data and coach team members to improve results

• Excellent communication, coaching, and interpersonal skills

• Strong organizational and time management skills

• Ability to manage multiple priorities in a fast-paced, performance-driven environment

• Results-oriented mindset with a focus on accountability and continuous improvement

Preferred (Not Required):

• Experience in RV, automotive, or related acquisition/sales environments

• Familiarity with Salesforce,HappyFox, or similar CRM systems

• Experience managing inbound/outbound lead pipelines

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated.

Why Join Camping World

As part of the largest RV retailer in the nation,you’llbe leading a team at the forefront of our acquisition strategy. This roleprovidesthe opportunity to directlyimpactbusiness growth by developing talent, improving processes, and driving measurable results.

You’llbe part of a fast-paced, high-energy environment that values leadership, accountability, and continuous improvement.

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.

Pay Range:

$38,200.00-$53,600.00 Annual

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.