The opportunity

Currently, we are looking for an Acquiring Advanced Support Specialist to work with our global accounts. We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process-driven colleague to join our international team based in our office in Warsaw

Day-to-day responsibilities

• Provide 2nd level customer support for acquiring and administration
• Independently process of all kinds of requests from our customers, partners and third parties, according to our SLA’s and quality requirements;
• Actively support operational implementation of new products and services, participate and cooperate in projects;
• Complaint management
• Answer product questions and provide answers to basic technical questions;
• Update systems to reflect contract changes, including activating new services and changes to the customer status;
• Execute recurring tasks, including reporting.

Who are we looking for

We look for big thinkers. People who can drive positive change, step up, and show what’s next – people with passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:

• Strong client focus and Customer Care experience
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal and written communication skills in English and Polish
• Nice to have German or French
• Ability to work collaboratively with other departments to resolve complex issues
• Ability to prioritize and work under time pressure
• A team player who is self-motivated and results-driven.

We especially value a candidate who combines extensive experience with a proactive mindset, resilience to adapt to ongoing change, and the ability to self-navigate motivation and productivity. If you’re ready to embrace new challenges and lead by example, we’d love to hear from you.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Annual bonus.

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).