Job Title - GN - SONG - MT - Hyperpersonalization - Analyst
Management Level : 11 - Analyst
Location: Gurgaon, Mumbai, Bangalore
Must have skills: Banking, Fintech Industries
Good to have skills: Marketing
You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help deliver hyper-personalized experiences for their customers and enhance business performance within Banking and Fintech landscape.
Roles & Responsibilities:
• Collaboration and Stakeholder Management:
o Collaborate with various client teams (including marketing, sales, and product) to align customer value management strategies with the respective teams’ and overall organization’s business goals.
o Communicate effectively with internal ACN leaders, SMEs and teams to ensure a cohesive and client-centric approach.
o Manage relationships with key partners to ensure compliance and smooth execution of all partner-related initiatives.
• Data Analysis
o Monitor trends to identify anomalies, promptly flagging them to stakeholders and ensuring follow-up to resolution.
o Analyze data to uncover growth opportunities and recommend potential improvements.
o Track performance metrics and marketing interventions, highlighting key insights and resolving critical issues to support business objectives.
• Project Management
o Plan, execute, and oversee projects, ensuring timely delivery and alignment with business goals.
o Develop and maintain project plans, timelines, and budgets, proactively addressing risks and mitigating issues.
o Monitor project performance, report progress to stakeholders, and implement process improvements for efficiency.
• Retention / Churn Reduction Strategies:
o Design and implement customer retention programs that are aligned to the unique challenges and opportunities of the Banking/Fintech/Insurance sectors to reduce churn and increase customer lifetime value leveraging data and analytical models.
o Work closely with product and marketing teams to create hyper-personalized campaigns and promotions to engage and retain customers.
• Cross-Sell and Upsell Initiatives:
o Identify opportunities for cross-selling and upselling based on segment-level behavior and preferences tailored to the banking / e-commerce / retail sectors.
• Business Development
o Create business cases, solution deals and develop proposals to bring the best of Accenture’s capabilities to clients.
Professional & Technical Skills:
• Strong analytical skills and data-driven mindset to drive results-oriented decisions.
• In-depth knowledge of industry from banking / fintech.
• Strategic Thinking - Capability to align projects and processes with long-term business goals.
• Crisis / Risk Management - Ability to effectively manage and lead during crises or challenging project situations by implementing contingency plans
• Strong understanding of marketing processes & operating models
• Good project management skills – The ability to plan, execute, and oversee projects to ensure that projects are completed on time, within budget, and meeting the specified goals.
• Additional skills:
o Excellent oral and written communication skills
o Proven success in navigating global matrixed environments and / or experience in client facing roles
o Ability to work effectively in a remote, virtual, fast-paced & unstructured global environment
Additional Information:
Experience: Overall experience of 2+ years with at least 1 year of experience in the Banking/Fintech domains, delivering insights with a focus on designing & executing customer-centric initiatives.
Educational Qualification: Post-Graduation (Preferably MBA)
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us atwww.accenture.com
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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
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