Job Description

Investigates and process ACH transaction disputes, returns and rejects, and Federal Government payments that are both Originated and Received by Synovus. Processes ACH transaction disputes, returns and rejects, Federal Government payments including US Treasury Trace Requests, suspended files including resetting and releasing files, which include being on call after hours for processing suspended files. Processes ACH exceptions and settlements ensuring data integrity and accuracy. Processes returns and rejects, Death Notification Entries (DNE), reclamations, and deceased accounts. Conducts complex research for originated and received ACH Items. Complies with requirements of Nacha, Regulation E, and the Green Book.

Job Duties and Responsibilities

• Performs all required processes and procedures for reviewing all incoming return and rejected items for originated transactions, including researching and clearing scheduled transfers. Processes contested dishonored returns and stop payment report items.
• Reviews and processes all incoming Death Notification Entries (DNE) and Reclamations in accordance with established processes and procedures.
• Performs all required processes and procedures for providing support for ACH phone and email/CIMS support requests. Conducts ACH research for complex requests (e.g. reversals, contested dishonors). Transmits return files via the Federal Reserve. Processes Regulation E disputes and requests for authorizations both as an originating and receiving bank
• Processes suspended files including resetting limits for over the limit files, being on call after hours to release suspended files, performing company setups in PEP+, and working US Treasury Trace requests.
• Resolves ACH transactions issues that may be complex and require research and coordination between branch, Information Security, customer, and Federal Reserve Bank.
• Identifies and reports suspicious or fraudulent ACH activity to management and Information Security.
• Enters data on productivity log daily.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Qualifications

Minimum Education:

High school diploma or equivalent.

Minimum Experience:

Two years of job related experience such as banking or accounting operations support with at least one year of ACH specific experience.

Required Knowledge, Skills, & Abilities:

• Accuracy and attention to detail
• Ability to work under pressure and tight deadlines
• Ability to organize and prioritize in order to meet scheduled deadlines
• Ability to utilize PC applications and related software. Must have basic knowledge of Microsoft Excel
• Excellent written and oral communication and customer service skills
• Ability to explain problems clearly and interact in a professional/positive manner
• Ability to communicate and/or resolve problems