Job Description

Schedule

Mon - Fri: 8AM - 5PM (40 hours)

What You’ll Do

Objective:

ACH and Bill Pay support are critical functions of the credit union. Overall responsibilities include:

• Ensuring ACH and Bill Pay transactions are processed in a timely manner.
• Provide support and timely resolution to staff and members through Service Excellence and support the credit union’s quality initiative through teamwork, innovation, and efficiency.
• This team member has good industry knowledge and may have an understanding of NACHA rules and payment regulations for the Electronic Payments department.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Accurately process and support a variety of ACH Transactions, which includes but is not limited to, ACH Origination, A2A and P2P, ACH Stops and Disputes, Member to Member transactions, and resolution of all member exceptions. Knowledge of administrative portals will also be a key function of research.
• Process a variety of Bill Pay-related functions, which includes but is not limited to, Bill Pay research
• Work directly with members, vendors and third-parties for payment resolution
• Front-end member research support
• Complete system testing and validation for the host/core system in addition to various other systems used to complete daily job tasks
• Complete required annual Compliance training as well as any other assigned training by deadline
• Attend industry seminars and webinars
• Train other team members or departments as needed
• Actively contribute to all DCU’s Success Sharing initiatives
• Identify and, when appropriate, assist in implementing ideas that will help improve efficiencies in the work area, department and throughout DCU
• Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; Make a Difference
• Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
• Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
• Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks
• Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
• Perform all other job-related duties as assigned by Manager(s)

What You’ll Need

• Similar work-related experience, financial institution, preferred
• Excellent PC skills required to include, but not limited to, MS Word and Excel
• Prior customer services experience preferred
• Excellent verbal and written communication skills
• Ability to effectively handle multiple priorities seamlessly

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.

DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/ sponsorship for this position.

Expected Pay Range

$20.50 - $22.60

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