Job Description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The ACEE Sales Operations function supports commercial excellence across the Central and Eastern Europe region by connecting Sales, Supply Chain, Marketing, and Customer Service teams. The team provides operational insights, supply visibility, reporting, and process support that enable effective decision-making and customer service across multiple markets.

As an ACEE Junior Sales Operations Specialist, you will support commercial operations activities across the region through data analysis, reporting, supply visibility support, process improvement, and digital transformation initiatives. The role works closely with cross-functional stakeholders to improve operational efficiency, support sales execution, and contribute to automation and AI-driven solutions. This position is based in Zagreb, Croatia and follows a Flex work arrangement, combining on-site and remote work in alignment with business and team needs.

Primary Responsibilities:

• Support sales teams with order status, product availability, allocation priorities, and supply visibility inquiries.
• Analyze order, inventory, back-order, and sales data to identify trends, risks, and business improvement opportunities.
• Consolidate data from multiple systems and deliver actionable insights to commercial stakeholders.
• Coordinate communications related to supply constraints, product substitutions, and product phase-outs.
• Investigate back-order issues and collaborate with Supply Chain, Customer Service, and Marketing teams on resolution activities.
• Maintain operational reports, dashboards, and trackers that support business performance monitoring and decision-making.
• Contribute to automation and artificial intelligence initiatives that reduce manual activities and improve process efficiency.
• Support the implementation and adoption of digital tools and self-service reporting solutions for the commercial organization.

Required Qualifications:

• Bachelor's degree completed or in progress in Business, Economics, Engineering, Data Analytics, Supply Chain, Information Systems, Mathematics, or a related quantitative field.
• English language proficiency, written and verbal.
• Experience analysing and working with data sets using Microsoft Excel or similar reporting tools.
• Experience working with multiple data sources and business systems.
• Ability to collaborate effectively with cross-functional stakeholders in an international environment.

Preferred Qualifications:

• Experience with Salesforce Customer Relationship Management (CRM), Snowflake, SharePoint, or comparable business systems.
• Knowledge of Python, Structured Query Language (SQL), Data Analysis Expressions (DAX), Power Automate, or Power Apps.
• Experience developing reports, dashboards, or business performance metrics.
• Knowledge of process improvement, workflow optimisation, or digital transformation initiatives.
• Exposure to supply chain, customer service, sales operations, or commercial support functions.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind:

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Croatia: 20,800.00 EUR - 31,200.00 EUR |

The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

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This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).