Job Description

Store Manager

Ace Hardware Retail Store Manager

General Summary

The Store Manager is responsible for ensuring superior customer service in their store. They must develop associates at all levels, drive sales and profitability, and maintain effective expense and payroll budget management. They will also ensure compliance with effective inventory management and merchandising practices and all store policies and procedures.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

Customer Service

Provide positive representation of store.

Proactively assist customers in solving problems.

Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.

Provide a friendly, outgoing demeanor; work well with customers as well as associates.

Ensure all calls and pages are answered promptly, courteously and effectively.

Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.

Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations

Ensure a positive, professional and safe work environment for all associates.

Supervise the “general operations” of the entire store.

Responsible for ordering and maintaining desirable product inventory levels to ensure store profitability in compliance with corporate objectives.

Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink. Monitor shrink numbers and take corrective actions.

Ensure receiving, checking in, stocking of merchandise for the store is being done completely.

Responsible for maintenance of back stock levels.

Oversee and assist with the daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.

Provide assistance in the overall general maintenance of the store.

Ensure weekly price changes are being completed.

Ensure signage is current in the entire store.

Provide a clean and orderly sales floor, including end caps and ad goods merchandised.

Ensure special orders and rain-checks are being completed properly.

Ensure ad signage and products are ready for the customers.

Store Support Operations

Assist General Manager with the budget process for sales and expenses.

Responsible for the implementation of Store Support programs.

Attend trade shows and seminars with company guidance.

Hiring and Training of Associates

Conduct weekly management staff meetings.

Ensure effective training and development of all associates.

Recruit prospective associates for possible management positions throughout store.

Manage and support the hiring, scheduling, reviewing, rewarding and coaching of all store associates including management.

Actively recruit and promote the advancement of store associates.

Leadership

Become an integral part of the community in which you live and work through civic organizations and being community minded.

Challenge all associates to think of ways to better merchandise product, control expenses and increase sales.

Lead by example; be approachable by all associates and customers.

Physical Demands

Standing, walking, lifting (up to 60lbs) and climbing

REQUIRED EXPERIENCE:

2+ years of supervisory experience in retail. Hardware experience helpful.

Working experience with computers, and general knowledge of Microsoft Word, Excel, and E-mail access.

Ability to communicate effectively with fellow employees, management, customers and vendors using both verbal and written skills.

Job Type: Full-time Salaried Position

Work Location: One location

Benefits:

Health insurance

Life Insurance

401K

ESOP

Paid time off

Pay frequency: Every other week