Job Description

Join ACE Rent-A-Car, a leading global rental agency with 300+ locations worldwide. Our MSP Airport location is proudly operated by the Walser Automotive Group, a Minnesota-based, family-owned company committed to excellence, efficiency, and outstanding customer care.

Compensation: $18.00hr + incentives

What You’ll Do:

• Welcome all customers promptly and use appropriate greeting as guests arrive on the lot or at kiosk/counter
• Remind customers to check for personal belongings. Identify any items found in the vehicle with a unit number, date and time and turn into lost and found
• Advise and review rental charges; provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal
• Inquire about service, satisfaction, and document dissatisfaction – goal is to exceed customers’ expectations
• Check vehicle for damage on incoming vehicles and direct customer to the counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Physically inventory every vehicle
• Make keys available for rent, issue keys to customers, verify customer’s identification, and vehicle exchanges
• Keep lot organized for ease of access and traffic flow
• Company provided uniform to be worn at all times
• Must wear safety eyewear at all times when entering a service area
• Must wear slip resistant footwear in service areas (when applicable)
• Embrace and exhibit Walser CORE values
• All other duties, tasks and/or projects as assigned
• Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded

What You Bring:

• Must be at least 18 years of age
• High school diploma or GED
• Minimum 1 year customer service experience is preferred
• Must have basic computer skills and knowledge of Microsoft Office Applications
• Exceptional interpersonal skills required
• Demonstrates strong verbal and written communication skills
• Strong organizational skills and the ability to multi-task
• Must have the ability to manage stressful or unusual situations in order to maintain good customer service
• Must have the ability to adapt in a fast-paced environment
• Must be able to work a flexible schedule including day and/or evening hours
• Proficiency in English and Spanish preferred but not required
• Ability to communicate in other languages (Portuguese, Russian, German or French) is a plus
• Must have a valid driver’s license and acceptable driving record

What’s In It For You?

• Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time away

• Career Growth & Opportunity for Advancement
  We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career.

• Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses.

• Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits.

• Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match.

• Employee Discounts: Enjoy exclusive employee discounts across products and services.

• Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.

• Community Involvement
  Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve.

• Employee Assistance Program (EAP) – Support for personal and professional challenges

• Referral Program – Earn referral bonuses for referring talented candidates

Apply today and help drive operational excellence at Walser Automotive Group!

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.