Job Description

Amarr, a part of ASSA ABLOY (the global leader in opening solutions), is a leading manufacturer of residential and commercial garage doors. We are committed to delivering high-quality products and exceptional service to our customers.

As we continue to grow, we are seeking a detail-oriented and customer-focused customer service professional to join our Amarr Commercial Expert/Estimator (ACE) team working with our commercial customers and products in our Lawrence, KS location.

A Commercial Estimator Expert will quote commercial jobs via the Commercial Direct Order (CDO) program and other commercial specialty items and programs. This person will also support our commercial customers with the goal of improving the customer experience, ACE Team revenue, Key Performance Metrics and the company EBIT.

ESSENTIAL ACCOUNTABILITIES: (Bold statements indicate the most important duties performed)

• Administer Commercial Direct Order Program. Provide quotes, input and process orders, and invoice customers.
• Configure and enter orders for custom (non-standard) commercial applications for door centers.
• Provide technical support and quotes as required for all Amarr supplied commercial products including rolling sheet, rolling slat, sectional, operators, and other new and/or specialty items provided by Amarr.
• Provide technical support and product information to customers, door centers, and other departments.
• Provide quotes for commercial products to customers, door centers, and other departments.
• Coordinate/expedite purchasing, production, and shipment of special items needed for commercial applications.
• Provide excellent and expert customer service.
• Provide or coordinate emergency technical support and parts replacement for installers of commercial products.
• Research commercial projects that are in the planning stages and/or open for bid. Prepare competitive bids as needed for the installing dealer and/or Amarr F&I.
• Provide quotes and technical support for dock equipment, high speed doors and other commercial specialty products to customers, door centers, and other departments.
• Demonstrate proficiency with Amarr commercial Rolling Steel Slat and Sheet door products and programs while developing expert level knowledge by obtaining the latest training and certifications on the Rolling Steel Slat and Sheet door products and programs.
• Develop proficiency with Amarr commercial specialty products and programs.
• Perform administrative and business functions as directed by supervisor.
• Communicate and maintain company policies, procedures and standard practices for all operations.
• Interact with Engineering, Purchasing, and Management to ensure Amarr is utilizing appropriate and effective materials and processes for all commercial applications.
• Ongoing review of ACE/Commercial processes and procedures. Suggest opportunities to reduce time/add value to the processes and assist with documentation as needed.
• Review operations of competing organizations and makes recommendations where necessary.
• Basic understanding and proficiency training on Spec quoting based on project 3-Part Specifications listing substitutions and omissions.
• As part of training, assist with Architectural packages, drawings, and take-offs as requested by your supervisor.
• Basic understanding and proficiency training on the use of CSI / AIA forms and processes as needed during the spec sales process.
• MINIMUM QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS):
• Must be able to communicate clearly and concisely, both orally and in writing, while working with various personalities throughout the company.
• Must be able to research information and analyze data regarding commercial projects.
• Excellent technical aptitude.
• Good verbal, written and interpersonal skills (sales skills).
• College education or related experience.
• Organizational, time management and analytical skills.
• Good interpersonal skills.
• PC / Windows / Microsoft Office skills.
• Valid driver’s license.
• PHYSICAL REQUIREMENTS:
• Benefits include Medical/Dental/Vision, Paid Time Off, Paid Holidays from day one, tuition reimbursement, and a 401k plan (with an automatic 3% company contribution, regardless of your contribution after your first year of employment) among others.
• Must be able to sit for extended periods of time.
• Prolonged use of keyboard and computer.
• Must be able to lift and carry up to 25lbs. periodically.
• Frequent use of fine motor skills for writing, and computer work.
• #adpamarrcareers

Work Location

Lawrence - 100