Job Description

*Please be aware although we are a remote organisation we do require candidates to reside in the UK.*

We reserve the right to close early when attracting a high volume of applications.

Salary: £36,050 + discretionary bonus

Workpattern: Monday - Friday, 9am - 5.30pm

Fully remote

#LI-Remote

About us

Our team at ProblemShared is growing, we are on a mission to provide exceptional care, and we have opportunities available to join our supportive and collaborative team. We truly believe that you can do the best work of your career with us and have meaningful impact on the patients we support. We combine People, Data and Technology, we empower individuals to take the next step in their mental health or neurodevelopmental journey.

The digital healthcare landscape is exciting and ever changing. We have a depth of knowledge in our own team; working at the forefront of change you will be surrounded by talented and supported colleagues and leaders. Striving for excellence and best in class clinical service is at the heart of our team where learning and CPD is integral. Our community of experts have created an environment of knowledge sharing and we have access to the key voices in the world of neurodevelopmental excellence.

ProblemShared has created strong partnerships servicing several NHS, university, and insurer contracts to deliver high quality ADHD and Autism assessments as well as assessments for learning differences. We offer wrap-around care in the form of psychoeducation, prescribing, educational navigation, and therapy sessions all under one roof.  

About the role
We are seeking a highly skilled and detail-oriented qualified Accuracy Checking Technician (ACT) to join our Centralised Prescribing Team. The ACT will be responsible for ensuring prescribing practice is meeting legal, clinical, and safety standards. This role plays a vital part in supporting the pharmacist and enhancing patient safety by allowing greater focus on clinical care. The successful candidate will be a registered pharmacy technician with ACT accreditation and a strong commitment to excellence in remote clinical pharmacy practice.

You will

Clinical Query Resolution & triage

• Support the delivery of the management of ADHD medication and knowledge of the initiation and titration of ADHD treatment

• Support the duty team in responding to client queries, and monitoring duty ticket requests

• Responding to clinical queries from clients such as side effect and treatment plan queries

• Reviewing physical observations submitted by clients and discussing results with clients and/or the wider prescribing team as part of duty or triage

• Escalation of issues, concerns or abnormal results

• Monitoring risk during contact with clients

• MDT or liaison with the specialist advisory group (cardiologist, psychiatrists, paediatrician and specialist ND expert)

• Liaising with ADHD prescribers regarding medication monitoring

• Support pharmacist in reviewing clinical observations from patients such as blood pressure, BMI, pulse to ensure safe prescribing - Use medicines expertise to provide evidence-based advice to clients - Clinical pharmacy experience, mental health expertise, and the ability to work autonomously within a remote multidisciplinary team

What we are looking for

Must haves

• Qualified Accuracy Checking Pharmacy Technician

• Relevant training or qualifications in mental health and neurodevelopmental conditions (ADHD)

• Previous experience specifically within ADHD specialist services

• Experience with titration and long-term management of stimulant and non-stimulant ADHD medications

• Understanding of clinical governance, audit, and quality improvement processes related to prescribing

• Knowledge of safeguarding procedures and risk assessment in mental health and remote care settings

• Experience in remote clinical service provision or digital healthcare environments

• Comfortable working independently and remotely

• Excellent communication and record-keeping skills

Nice to haves

• Understanding of ADHD medication pathways in the UK (NHS, RTC, private)

• Critical thinking and problem-solving abilities

• Attention to detail and strong organisational skills

• Adaptability to work in a fast-paced and evolving digital environment

• Ability to adapt and contribute to service development in a growing, evolving organisation

• Remote working

Why Join Us?

• Work from home with all equipment provided

• Be part of a modern, clinically-led ADHD service

• Help shape a safe and efficient remote prescribing model

• Generous leave, health benefits, and CPD opportunities

• A motivated and supportive multidisciplinary team

• Make a real difference in the lives of people with ADHD

What we offer you

• Excellent salary with annual reviews

• Annual Performance related bonus (discretionary)

• Company Pension Scheme

• 30 days annual leave + public holidays + the option to buy and sell additional leave, & extended leave options such as sabbatical leave

• Private health insurance

• Blue Light card / discounts

• Enhanced family friendly policies

• Flexible working with the option of free co-working

• All company and team in person meet ups

• Access to a range of wellbeing activities

• Access to development / training opportunities to support your career ambition

• One volunteering day per year

Our Recruitment Process and Next Steps

At ProblemShared, we see beyond just your CV. We're genuinely excited about who you are, your potential, and the unique qualities you bring to our team. We also recognise that life outside of work is important, which is why we prioritise being a flexible employer.

We're proud to be an equal opportunity and Disability Confident Committed employer and celebrate diversity and are ambitious in creating a recruitment process that allows everyone to shine and showcase their unique qualities. We offer tailored opportunities and adjustments to help each individual reach their full potential.

Our process is really straightforward and as easy as 1-2-3!

• Step 1 - Screening call

• Step 2 - Interview

• Step 3 - Offer