Job Description

OVERALL PURPOSE: Collaborate with Delivery teams to evaluate current process, identify opportunities for improvement, drive replication of best practices and recommend roadmap for process transformation.
KEY RESPONSIBILITIES:

• Partner with internal stakeholders to improve client processes and drive value through process optimization 
• Conduct process maturity assessments and implement standardization of finance & accounting processes across multiple customers.
• Drive replication of industry best practices and process benchmarking analysis
• Conduct SLA/KPI evaluations and recommend changes
• Participate in/lead special projects as needed
• Demonstrate expert knowledge of finance and accounting processes (Procure to Pay, Record to Report or Order to Cash) and related systems to effectively perform responsibilities
• Act as subject matter expert for team members, peers and/or clients as assigned
• Build relationship with other teams and corporate resources

SKILLS AND QUALIFICATIONS:

• Graduate of a relevant course, Business, Finance, Accounting, or Engineering
• Minimum 5 years managerial experience (non-negotiable)
• Experience in process management and transformation
• Extensive BPO experience in managing multiple deals/clients across different industries. Finance and accounting experience and/or accounts payables or controls is required
• Has demonstrated ability to lead technology change (elimination of manual effort, thru system automation)
• Management reporting experience
• Managing measured productivity of team
• Can demonstrate flexibility and agility to changing client needs
• Strong analytical and leadership skills
• Strong communication skills with all levels of employees and management
• Ability to perform special projects as needed in addition to daily responsibilities
• Strong organizational skills
• Flexibility to work straight night shift and overtime; or swing shift.
• Subject matter experts in required domain (PTP, RTR or OTC)
• Should have driven transformation projects and have good understanding of industry best practices
• Should have clarity about process outcomes and their drivers
• Stakeholder management, change management, good articulation and presentation skills
• Should be ready to work as an individual contributor 
• Understanding of Sourcing and Procurement functions
• Has experience in transformation or driving process improvement projects