Job Description

Job Summary/ Key Responsibilities:

The Accounts Receivables Representative facilitates the collection of delinquent accounts, by contacting customers and requiring the payment of overdue fees.

Key Responsibilities & Duties:

Requests and pursues payment on delinquent accounts via communication with account holder. Follows established guidelines to review and update account status. Maintains log of payment promises and pertinent account details, schedules follow-up communication with account holder. Establishes and maintains positive relationships with customers. Provides timely and accurate response to customer inquiries and to our overseas agents. Follows corporate guidelines when addressing customer inquiries regarding shipments. Escalates unique or complex customer issues to the appropriate supervisor for resolution when necessary.  Generates potential solutions to customer issues.  Provides feedback regarding current corporate practices and metrics to support process efficiencies. Presence required on‑site 5 days per week Performs other duties as assigned.

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

Qualifications & Key Competencies:

Required Skills, Experience, Education

Bachelor’s degree preferred or equivalent experience in a similar field (credit, accounts receivable, etc.) English: advanced Strong attention to detail Organized, efficient, and able to manage time effectively Strong customer service mindset, focused, and responsive Ability to work under tight deadlines Great team player Knowledge of MS Excel with the ability to learn new software Physical Demands Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at a time Must be able to commute to the designated office location Presence required on‑site 5 days per week

Work Authorization

Authorization to work in the U.S

What We Offer

• Health, Rx, Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• Corporate Partner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws .

If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, visit MSC Mediterranean Shipping Company.