Job Description

Job Title: Receivables Officer
Directly Reports to: Credit Supervisor
Ultimately Reports to: General Manager

Under the direct supervision of the Credit Supervisor and general oversight of the General Manager, the Receivables Officer supports receivables management and collections activities on behalf of our client.

The incumbent will be cross-trained in administrative and sales-related functions and may be required to provide coverage in these areas when necessary.

DUTIES & RESPONSIBILITIES

• Assist with the daily review and collection of all past due accounts to achieve targeted delinquency goals while maintaining low loss ratios and minimizing risk.
• Contact clients and prepare proposals for the collection of outstanding debts.
• Maintain consistent follow-up with clients to ensure timely recovery of outstanding balances.
• Maintain records of arrears and prepare routine correspondence or make telephone calls to request payment.
• Assist in resolving customer discrepancies, queries, and account adjustments.
• Support account restructuring processes and other system-related updates as required.
• Assist with the preparation of weekly and monthly collections reports.
• Conduct client meetings as necessary.
• Assist with preparing loan amortization schedules, audit confirmations, status letters, settlement quotes, and account statements.
• Contact clients and prepare proposals for the recovery of balances remaining after repossessed assets are sold.
• Support client engagement and refinancing of maturing or matured balloon payments in a timely manner.
• Manage assigned ageing buckets as directed by the unit supervisor.
• Assist in preparing reports related to outstanding balances following repossession sales.
• Support the repossession process, including completion of checklists, coordination of asset recovery, and assistance with valuation activities.
• Respond to queries from external debt collection partners.
• Perform any other duties as assigned.

QUALIFICATIONS & REQUIREMENTS

• Associate Degree or Bachelor’s Degree in Accounting, Finance, Business Administration, or a related field
• Minimum of 2–3 years’ experience in accounts receivable, collections, or a similar finance-related role
• Experience working with loan portfolios, credit management, or financial services environments is an asset

KNOWLEDGE & SKILLS

• Strong understanding of accounts receivable processes and collections strategies
• Ability to analyze ageing reports and manage delinquent accounts effectively
• Excellent communication and negotiation skills, with the ability to handle difficult conversations professionally
• High level of accuracy and attention to detail, particularly in financial records and reporting
• Strong organizational and time management skills, with the ability to manage multiple accounts simultaneously
• Proficiency in Microsoft Excel and financial/accounting systems
• Ability to maintain confidentiality and demonstrate high levels of integrity

PERSONAL ATTRIBUTES

• Persistent and results-driven with a strong follow-through mindset
• Emotionally resilient and able to handle rejection or challenging client interactions
• Professional, tactful, and customer-focused
• Self-motivated with the ability to work independently
• Strong sense of ownership and accountability