Job Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

The AR Agent is responsible of managing the customer accounts. She/he is the contact person in the finance area for the customers of the company. He/she will be responsible for ensuring all incoming payments are received and processed, for the queries received, either from the end customers and client or internal departments representatives, invoicing requests, collections, dispute & deduction management, reporting (eg: bad debt).

General Responsibilities & Duties

• Actioning the invoicing requests timely and accurately (credit notes, intercompany recharges included)
• Contacting the assigned clients to recover & collect payments, debts and overdue balances.
• Monitoring collection commitment and achieving the Collections metrics (SLAs / KPIs).
• Customer incident / query resolution within an established timeframe.
• Reconciliation of outstanding payments & monthly reports about status of claim balances, deductions, overdue payments.
• Managing the customer master data, by creating and/or updating the records as per requests received. Pro-activity measures to avoid risk to the company.
• Work together with RTR team for cash allocation process
• Dispute & deduction management - analyze the disputes raised by internal/external clients and raise the necessary requests to solve the dispute/deduction
• Month end reporting

Qualifications

• Bachelor's Degree in Finance and/or Accounting- Previous experience in F&A processes for at least 1 year (ideal Accounts Receivables area)
• Fluency in Portuguese and English, both writing and verbal (minim B2 level)
• SAP knowledge is a plus
• Team player
• Analytical skills
• Very good time management & organizational skills
• Attention to details & Client orientation