Job Description

UNM Medical Group, Inc. is seeking a full-time Accounts Receivable Tech 3 to join our Revenue Department. This is a Remote Position. The selected candidate must have a permanent address and live in New Mexico or be willing to relocate to New Mexico.

Minimum $38,263 - Midpoint $47,818*

*Salary is determined based on years of total relevant experience.

*Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE. This is a PRN, as needed position.

The Accounts Receivable Tech 3 will be posting receipts into our billing system from EOP (Explanation of Payment) from insurance companies and patient payments. We utilize electronic postings from 835's as well as manual posting. We measure staff by a weekly average of productivity measurements and quality checks to ensure we are meeting the timing requirements with accuracy.

* Experience in cash applications in a healthcare setting is required*

We are a Work From Home department meaning that we train initially Face to Face and then on Zoom and/or Teams and work Monday to Friday on a schedule that meets the Business Needs of the Organization and hopefully the needs of the Employee. have weekly team meetings and monthly 1:1 meetings for review of productivity and quality. While we receive many Receipts (deposits/payments) from many different insurance companies, each poster will start with a few insurances and master those and then be introduced to others until the employee can post most payers. While this is based on individual experience it is a 4 - 7 month process.

In addition, this position works credits or overpayments from insurance companies and/or patients as they post. We also have QC's which are system quality checks programmed into the Billing System that will flag the poster if something looks off. These QC's are run after each batch and corrected prior to completing each batch.

Under general supervision, performs a variety of complex functions to resolve involved billing problems and issues, and maintains appropriate ledgers. Performs complex analyses of patient accounts, patient payments, and remittance advices from third party payers, posts complex account adjustments, transfers, and other actions. Initiates correspondence to responsible parties or third party payers, as applicable. Provides day-to-day guidance and mentorship to lower level staff, as appropriate.

Minimum Job Requirements of a Accounts Receivable Tech 3:

High school diploma or GED with at least 3 years of experience related to the duties and responsibilities specified. Completed degree from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preference will be given to candidates with knowledge of posting payments and resolving denials via 835/EOB/EOP, collecting and/or posting payments, and processing claims/bills/invoices.

Duties and Responsibilities for a Accounts Receivable Tech 3:

1. Analyzes and investigates reimbursements or refund requests from third party payers, such as Medicare, Tricare, Medicaid, Salud, HMO’s, and other payers, to determine if contracted amount has been allowed; researches and analyzes third party payer remittance documentation to determine priority of payment and application of adjustments. Uses MPV Contract Management to assure proper refund/reimbursement.
2. Compiles and submits appeals and monitors for proper reimbursement.
3. Performs daily and monthly reconciliations to the general ledger, to include reclassifications; receives and balances documents of deposits received.
4. Researches and analyzes third-party payer remittance documentation in order to reconcile payments to remittance advices; reconciles and applies changes and corrections to patient invoices and accounts in order to resolve complex credit balances.
5. Follows up directly with third-party payers and or patients, either by telephone or in writing, to resolve payment posting issues.
6. Ensures strict confidentiality of patient medical and financial records, in compliance with federal and state patient privacy legislation.
7. Interfaces with other departmental representatives in the resolution of identified problems and issues.
8. Participates in the development and execution of departmental goals and objectives.
9. May provide task-specific support and guidance to others in the department, as appropriate.

About the Revenue Department:

We are a very detailed department in that it takes daily communication to ensure we are meeting the Business Needs of the Revenue Cycle Department and Organization.

Why Join UNM Medical Group, Inc.?

Since our creation in 2007, our dynamic organization has continued to grow and form strong partnerships within the UNM Health system. Modern Healthcare recognizes UNMMG in their Best Places to Work recognition for 2025 We ASPIRE to incorporate the following values into all aspects of our culture and work: we always demonstrate an Attitude of Service with Positivity, Integrity and Respect as we strive for Excellence We are dedicated to embracing and promoting diversity while fostering well-being across New Mexico through cultural humility and respect for everyone.

Benefits:

• Competitive Salary & Benefits UNMMG provides a competitive salary along with a comprehensive benefits package.
• Insurance Coverage Includes medical, dental, vision, and life insurance.
• Additional Perks Offers tuition reimbursement, generous paid time off, and a 403b retirement plan for eligible employees.