Job Description

Job Summary and Scope:

The Accounts Receivable Supervisor is accountable for leading and supervising the daily operations of the Accounts Receivable and Collections team. This role bridges tactical operational execution with strategic credit management to drive cash flow, reduce Days Sales Outstanding (DSO), and manage portfolio risks across US and International accounts.

The position supervises AR Specialists and Coordinators, ensuring consistent application of collection strategies, reconciliation of complex account discrepancies, and compliance with internal credit policies and audit controls. The AR Supervisor collaborates closely with Sales, Customer Service, and Finance leadership to resolve disputes, approve order releases, and optimize AR workflows.

Job Responsibilities

• Team Supervision & Operational Leadership: Supervise, guide, and support the daily activities of Accounts Receivable Specialists and Coordinators. Oversee workflow distribution, monitor team KPIs, and drive continuous process improvements and work instruction updates.
• Portfolio & DSO Management: Monitor high-volume US and International customer portfolios to reduce delinquency, meet monthly collection targets, and minimize past-due balances.
• Credit Risk & Shipment Approvals: Evaluate customer credit holds, review order releases with the Credit & Collections Manager, and assist in setting customer credit limits and risk-rating assessments.
• Account Reconciliation & Dispute Resolution: Oversee complex account reconciliations, unapplied credits/debits, small balance write-offs, and payment plan adjustments. Partner with Sales, Customer Service, and Operations to resolve claims, quality disputes, or billing discrepancies.
• Reporting & Performance Tracking: Prepare and present weekly, monthly, and quarterly AR aging reports, overdue portfolio analyses, and delinquency risk assessments for senior management.
• Cross-Functional & System Projects: Lead and support cross-functional business initiatives, ERP/system implementations, and audit compliance controls across the cash application and deduction workflows.
• Customer & Stakeholder Relations: Maintain professional, high-level business relationships with major accounts, internal sales leadership, and financial management to ensure strong cash collection while delivering high-quality customer service.

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