Job Description

The Accounts Receivable Supervisor – Retail is responsible for providing financial, administrative, and clerical support for the retail accounts receivable function. This role assists with the collection of outstanding balances, supports day-to-day retail AR operations, drives process improvements, and ensures efficient system usage. The Supervisor works closely with internal teams and customers while providing guidance and support to the Accounts Receivable – Retail Clerk and overseeing retail AR activities and special projects.

Highlights of your role

• Assist in the collection of outstanding retail account balances, including handling escalated issues with homeowners, field teams, and internal stakeholders as needed.
• Support and improve retail system processes to enhance efficiency, accuracy, and workflow within the accounts receivable function.
• Supervise and support the retail AR team responsible for facilitating timely payment of outstanding receivables.
• Provide guidance and assistance with account adjustments, write-offs, reconciliations, invoicing, credit memos, and customer account inquiries.
• Partner with the Credit and Collections Manager to identify opportunities for process improvements, internal controls, and best practices.
• Assist with month-end and reporting activities related to retail accounts receivable, as needed.
• Participate in and lead special projects or additional tasks as assigned.

You're a good fit if you have (or if you can)

• Strong organizational skills with a high level of accuracy and attention to detail.
• Self-motivated with a continuous improvement mindset and the ability to identify and recommend process enhancements.
• Effective verbal and written communication skills with the ability to interact professionally with customers and internal teams.
• Proficiency in Microsoft Office applications, with advanced skills in Excel preferred.
• Ability to prioritize tasks, meet deadlines, and manage multiple responsibilities in a fast-paced environment.

Also want to make sure you have

• Associate’s degree in accounting or related field preferred.
• Minimum of six (6) years of relevant experience in accounts receivable, credit and collections, or a related financial role required.
• Prior supervisory or lead experience preferred.

We invite you to See Yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.

Compensation

$69,000 - $82,000 annually