Job Description

The Accounts Receivable Specialist is responsible for managing the full spectrum of accounts receivable activities for UG2 Facilities Management Services, ensuring accurate and timely cash application, payment processing, and reconciliation. This role works closely with the finance, operations, and customer service teams to maintain strong cash flow, accurate financial records, and positive client relationships.

Key Responsibilities:

• Cash Application: Accurately apply incoming payments (checks and ACH) to customer accounts, ensuring proper allocation against invoices.
• Lockbox Processing: Manage lockbox payments, including retrieval, posting, and reconciliation of payments received through the bank.
• ACH Application: Process and apply Automated Clearing House (ACH) payments efficiently and accurately.
• Customer Communication: Serve as a point of contact for internal and external customer inquiries related to billing and payments, resolving discrepancies promptly.
• Reporting: Prepare cash application summaries, and other ad-hoc financial reports for management review.
• Process Improvement: Identify and recommend improvements to AR processes to increase efficiency and reduce errors.
• Compliance & Controls: Ensure adherence to company policies, accounting standards, and internal controls in all AR activities.
• Collaboration: Work closely with internal teams including Finance, Operations, and Client Services to resolve billing and payment issues.

Qualifications:

• Associate or Bachelor’s degree in Accounting, Finance, or related field preferred.
• 2+ years of accounts receivable or cash application experience, preferably in service-oriented or facilities management industries.
• Proficiency with accounting software (e.g., SAGE/Intacct, QuickBooks, SAP, Oracle, or similar ERP systems).
• Strong attention to detail and accuracy in financial data processing.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Desired Attributes:

• Proactive problem solver with a continuous improvement mindset.
• Team-oriented with the ability to collaborate across departments.
• Strong organizational and analytical skills.

About UG2:

At UG2, a leader in facility services, we are committed to innovation, excellence, and client satisfaction. We are committed to developing the strongest customer relationships and the highest service delivery benchmarks in the marketplace.

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles, Sunnyvale, and Dallas.

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