Job Description

Cruise Planners is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, and land vacations. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour, and resort company. Cruise Planners has been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the past 10 years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology. Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry’s top executives. Cruise Planners Home Office has won awards such as Coolest Offices and Top Places to Work in South Florida by Sun Sentinel and South Florida Business Journal.

**Candidates must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa**

This position is responsible for handling a wide range of finance related tasks associated with cash receipts, cash posting and investigating discrepancies to eliminate unapplied payments.

Responsibilities

• Record daily wire and ACH transactions in NetSuite, including updates to the deposit log and general ledger.
• Sort and process mail, create both manual deposits and lockbox deposits and scan all relative information for posting.
• Follow up with vendors to obtain missing remittance information
• Upload payments from Paymode and researching any discrepancies.
• Maintain an accurate master deposit log to support timely reconciliation and audit readiness.
• Post commission deposits to the respective deposit log timely and accurately.
• Monitor cash repository accounts to ensure that activity is being posted to the correct GL accounts.
• Record batch credit card & CVENT journal entries daily.
• Reconcile credit card repository account daily.
• Reconcile V3V5 weekly – cash receipts journal and the commission recall journal to ensure that all deposits reconcile in both MCP and general ledger.
• Review customer service tickets daily for questions on agent coop, missing commissions, and other ancillary deposit questions
• Provide customer service by assisting with phone calls regarding agents and vendor inquiries.
• Process ACH returns for commission payments to agents due to closed or incorrect bank information.
• Research unapplied payments by obtaining and reviewing remittance information to determine the appropriate deposit classification (coop, override, or commission)

The items listed above are intended to provide an overview of the essential functions of the job.

This is not an exhaustive list of all functions and responsibilities that the position may be required to perform.

Competencies

• Highly organized with the ability to accurately identify, prioritize, and process a high volume of deposits in a timely manner.
• Proficient in Microsoft Excel, including VLOOKUPs and pivot tables.
• Highly organized with the ability to manage multiple priorities and meet deadlines.
• Strong time management and attention to detail.
• Ability to research and resolve payment discrepancies and reconciliation issues.

Requirements

• Associate degree/bachelor's degree preferred
• 2+ years of Accounts Receivable experience

This is a hybrid role (Remote: Mondays and Fridays, Onsite: Tuesdays, Wednesdays and Thursdays)

Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.