Job Description

Job Purpose

The role supports Accounts Receivable activities by investigating and resolving customer invoice disputes and ensuring accurate financial adjustments. It contributes to timely issue resolution, maintains reliable data, and supports effective handling of open receivables.The position also participates in process improvements and operational initiatives within the Disputes function.

Key Responsibilities

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc.)
• Ensures that CCEP policies are adhered to (e.g. approvals, financial guidelines, etc.)
• Investigates and analyzes issues, resolves disputes and makes accounts receivable adjustments where necessary
• Analyzes customer behavior and prepares reports where required
• Defines process gaps and works on process improvements
• Ensures Disputes procedures are updated and completed efficiently, accurately and in a timely manner
• Ensures all follow up issues on Disputes are managed accordingly to the given timelines.
• Provides support and advice on Disputes processes where requiredGathers data requested by audit teams during financial and SOX audits

Experiencerequired

• Experience in a multinational organization and/or Shared Services environment with a good business acumen
• Ability to assess a problem and escalate it to the appropriate level
• Good Excel skills. ERP experience desirable, preferably SAP

Language Capability & expert level

• Fluent in English and German

Behavioural Capabilities

• Excellent communication & interpersonal skills
• Time management, planning and organization
• Drives performance, efficiency and effectiveness
• Strong focus on providing the highest level of customer service