Job Description

Schedule Monday - Friday, 8:00am - 4:30pm

Effectively collects past due balances on assigned accounts, high volume of outbound communications to reduce receivables and answer any questions a customer may have by performing the following duties.

• Optimize customer satisfaction while mitigating credit risk.
• Identify and attempt to collect past due amounts and follow up as required including phone calls.
• Work with customers to finalize payments of any insufficient funds / returned checks.
• Set up sub accounts as needed.
• Recommend any write-offs.
• Establish and maintain effective relationships with customers by providing quick resolution of issues.
• Provide any requested invoice information to customers.
• Coordinate with Branch Manager and Salesmen to collect past due amounts.
• Charge recurring payments to customers securely stored credit cards.
• Maintain and update customer account addresses / invoicing.
• Respond to customer credit reference requests on a timely basis.
• Improve collectible service charges.
• Work with customers to improve payment based on agreed terms.
• Identify historically poor paying customers and flag in system for notification purposes.
• Account reconciliations, research and identify issues to help resolve delinquent accounts.
• Research skipped invoices and follow-up with customers to address any discrepancies.
• Assist with any projects or other tasks as they arise.

Requirements

• 3+ years of experience in Accounts Receivables related role required
• Ability to work in a fast-paced, multi-task environment
• Strong customer service and phone skills
• Work well with a team
• A positive attitude with a desire to go the extra mile
• Ability to solve complex problems and think creatively
• Proficiency with Microsoft Outlook, Excel, and Word is a must.