Job Description

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

At Heidi, we’re building a world-class Finance team to power our rapidly growing global operations. We’re looking for a detail-oriented Accounts Receivable Specialist based in the Philippines to join our team and provide dedicated support to our AMER regions.

In this role, you will be a key contributor to our Order to Cash (O2C) process, managing billing, collections, and reporting activities that ensure accuracy and efficiency across our financial operations. You will operate on a US timezone schedule. This role reports to Heidi’s Accounts Receivable Operations Manager.

What you’ll do

• Manage day-to-day Accounts Receivable operations for the AMER region, including invoicing, collections, cash application, dispute resolution, and customer account reconciliations.
• Ensure accurate and timely billing by verifying all supporting documentation and collaborating with internal teams to resolve discrepancies promptly.
• Serve as a responsive point of contact for customer billing inquiries, providing clear, professional, and timely support to AMER clients.
• Maintain AR sub-ledgers by tracking payments, investigating variances, and identifying unapplied cash or adjustments requiring resolution.
• Contribute to month-end close activities, including reconciliations, journal entries, and AR reporting deliverables.
• Support audit and compliance requests by organizing and maintaining proper documentation and records.
• Help drive process improvement and automation initiatives to help scale AR operations as Heidi continues to grow

What we’re looking for

• Bachelor’s degree in Accounting, Finance, or a related field.
• 4-7 years of experience in Accounts Receivable, preferably within a technology or SaaS environment.
• Strong analytical skills and keen attention to detail, with the ability to interpret data and identify process improvement opportunities.
• Excellent written and verbal communication skills, with confidence engaging both internal teams and external customers across different time zones.
• Proven ability to thrive in a dynamic, fast-paced environment while managing multiple priorities and deadlines.
• Demonstrated ability to resolve billing issues and streamline receivables processes.
• Flexibility to occasionally align working hours with EMEA business operations as needed for key meetings or critical deadlines.
• Self-starter with the ability to work independently in a remote, fast-paced environment.

Nice to Have:

• CPA qualification is a plus but not required.
• Experience in a technology or SaaS company.
• Familiarity with AR automation tools, billing platforms, or workflow systems.
• Prior experience supporting AMER-based teams and customers.

How we show up

• Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
• Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
• Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
• Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.
• Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
• Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.

Why Heidi?

You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.

Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.

We take care of you.

We offer a ₱15,000 annual learning and development budget, a ₱3,000/month health and wellness allowance, a ₱10,000 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to ₱150,000, four weeks of work from anywhere per year, and comprehensive HMO coverage for you and up to two dependents.

We chose to open-source our benefits hub, if you care to take a peek.