Job Description

We are looking for an Accounts Receivable Specialist who is a natural collaborator. Someone who builds trust with customers, works easily across the company's Finance, Sales, and Customer Success teams, and takes genuine satisfaction in owning the full cash-in cycle from invoice through resolution. This role is the company's first line of customer contact on the phones for AR matters, from payment questions to collections conversations, so strong verbal communication is essential. This person will be the primary operator of the company's cash-in cycle including cash application, aging management, collections outreach, and professional customer communication. They will report directly to the Accounting Manager in Pullman and partner closely with the broader Finance team.

Core Responsibilities:

• Cash Application and Payment Processing
• Aging Management and Collections
• Customer Communication
• Reporting and Metrics

Requirements

Required Qualifications:

• 4+ years of accounts receivable experience in a corporate or SaaS environment
• Strong accounting background, with a solid understanding of accounts receivable processes, cash application, and financial reconciliation
• Experience working US business hours for a US-based client
• Strong written and verbal English communication skills with the professionalism and diplomacy to represent the company in customer-facing collections conversations
• High attention to detail and demonstrated accuracy in cash application and financial record-keeping
• Ability to manage a large customer portfolio and prioritize a high-volume queue against defined performance targets

Preferred Qualifications:

• Direct experience with NetSuite, Stripe, and Salesforce
• Familiarity with Dialpad or a comparable cloud phone system
• Conversational Spanish in addition to strong English
• Demonstrated ownership of the AR function at a growth-stage or SaaS company
• Experience managing a book of 500 or more active customer accounts
• Prior responsibility for presenting monthly aging review to Finance leadership
• Prior experience in a SaaS or subscription billing environment
• Associate degree or higher in Accounting, Finance, Business, or related field

Preferred Systems Fluency:

• NetSuite (ERP) — cash application, customer records, journal entries, account reconciliation
• Stripe — subscription billing, failed payment handling, lock and unlock workflow coordination
• Salesforce — customer account review, activity history, account notes
• Microsoft Excel — advanced (pivot tables, VLOOKUP/XLOOKUP, data cleanup, reconciliation)
• Google Workspace — email, Chat, Docs, Sheets

Key Competencies:

• Collaborative by nature. Someone the AR team, Sales, and Customer Success genuinely enjoy coordinating with, because the work moves faster when people like talking to you.
• Finds a kind way to be direct. Pushes for payment without burning the relationship.
• Takes genuine satisfaction in a clean aging report. Treats recurring issues with curiosity.
• Resilient and steady under repeated pushback. Does not take rejection personally.
• Communication is professional and warm, even in difficult conversations.
• Documentation is a reflex, not an afterthought.

Benefits

• Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room