Job Description

The Accounts Receivable Specialist is responsible for supporting the organization’s revenue cycle by accurately processing payments, maintaining customer account balances, and managing collections activities. This role ensures timely application of cash, reconciliation of accounts, and resolution of billing discrepancies while delivering a high level of customer service to internal and external stakeholders.

The position plays a critical role in maintaining cash flow, minimizing aged receivables, and ensuring financial accuracy in accordance with company policies and accounting standards.

Essential Functions

• Process and apply customer payments including lockbox, ACH/wire transfers, EDI, credit card, and other deposits with a high degree of accuracy
• Reconcile accounts receivable balances and research/resolves discrepancies in a timely manner
• Perform collections activities, including customer outreach via phone and email to follow up on outstanding invoices
• Maintain accurate and complete customer account records within ERP/accounting systems
• Investigate and resolve payment variances, short pays, unapplied cash, and customer disputes
• Collaborate with internal departments (Sales, Operations, Billing) to resolve invoice and payment issues
• Prepare and distribute daily, weekly, and monthly A/R aging and cash application reports
• Ensure compliance with internal controls, financial policies, and audit requirements
• Monitor aging reports and escalate delinquent accounts as appropriate
• Support month-end close activities related to accounts receivable
• Maintain documentation and audit trail for all transactions and adjustments
• Provide excellent customer service and act as a liaison between customers and the company regarding billing and payment inquiries

Education & Essential Qualifications

• High school diploma or equivalent required
• Basic understanding of accounting principles, including debits and credits
• Strong attention to detail with ability to process high volumes of transactions accurately
• Excellent organizational skills and ability to prioritize workload in a fast-paced environment
• Strong written and verbal communication skills
• Demonstrated problem-solving and analytical skills
• Ability to maintain professionalism when handling sensitive or escalated customer interactions
• Proficiency in Microsoft Office, particularly Excel

Preferred Qualifications

• 1+ year of accounts receivable, cash application, or collections experience preferred
• Experience with ERP/accounting systems (e.g., CCMS or similar)
• Prior experience in collections or dispute resolution
• Experience in a multi-location or service-based organization
• Intermediate Excel skills (pivot tables, lookups, basic formulas)

Work Environment

This role primarily operates in an office environment and requires prolonged periods of sitting, working on a computer, and communicating via phone and email. The position may require occasional standing, walking, and use of standard office equipment.

The noise level is typically moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

The anticipated hourly range for this position is $23.00 – $24.00 and includes benefits such as the following:

• Health, Dental and Vision insurance
• Wellness Program
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability
• Employee Assistance Program
• Tuition Reimbursement

Qualifications

• Customer Service experience
• Deposit Collection and Posting experience
• Accounts Receivable experience
• Data Entry experience
• Experience working in dynamic environment
• Experience utilizing organizational and follow-up skills
• Experienec paying close attention to detail
• Experience maintaining a professional demeanor at all times, especially when under pressure