Accounts Receivable Specialist

The Accounts Receivable Specialist plays a key role in supporting accurate cash application, proactive collections efforts, and the maintenance of healthy customer accounts. This position is responsible for ensuring timely follow-up on outstanding balances, maintaining accurate records, and supporting the resolution of billing and payment issues.

This role is ideal for a detail-oriented professional who thrives in a fast-paced environment, values accountability, and takes pride in delivering consistent, high-quality work that supports both operational excellence and strong customer relationships.

What Success Looks Like

We will know the Accounts Receivable Specialist is successful when they consistently demonstrate:

• Timely and professional follow-up on assigned accounts
• Accurate payment application and account maintenance
• Reduction of past-due balances within assigned portfolio
• Clear and professional communication with customers
• Reliable documentation of collection activity and commitments
• Prompt escalation of risks, disputes, or unresolved issues
• Strong collaboration with internal billing and accounting teams

Key Responsibilities

Accounts Receivable & Collections Support

• Perform regular follow-up on assigned customer accounts regarding outstanding balances
• Maintain consistent collection activity according to established schedules and expectations
• Document all customer communication, payment commitments, and account updates
• Escalate unresolved or high-risk accounts appropriately

Payment Application & Reconciliation

• Support daily payment application and account reconciliation activities
• Monitor incoming payments and update customer account statuses
• Identify discrepancies between payments received and outstanding balances
• Ensure account records remain accurate and up to date

Billing Dispute & Resolution Support

• Identify billing issues or disputes impacting payment activity
• Assist with gathering documentation needed for dispute resolution
• Track open disputes and support follow-up through resolution
• Communicate recurring issues or trends to leadership

Customer Communication

• Communicate professionally with customers regarding:
  • Outstanding balances
  • Payment status updates
  • Basic invoice-related questions
• Utilize approved communication methods and messaging standards
• Escalate complex or sensitive situations when appropriate

Data Accuracy & Reporting

• Maintain detailed and accurate account notes and records
• Ensure collection activity is documented in a timely manner
• Support accurate AR aging and reporting processes
• Assist with report preparation and account research as needed

Team Collaboration

• Partner closely with the Billing Operations & AR Manager on priorities and escalations
• Support workload balancing and team coverage as needed
• Participate in AR meetings and process improvement discussions
• Contribute to a positive, team-oriented work environment

What You Bring

Behavioral Competencies

• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Accountability and ownership of assigned responsibilities
• Professional communication and customer service mindset
• Strong follow-through and problem-solving abilities
• Adaptability and willingness to learn new systems and processes
• Ability to work independently while collaborating effectively within a team
• High level of integrity and professionalism

Qualifications

Preferred Experience

• 3+ years of experience in accounts receivable, billing, accounting, or related fields
• Experience with ERP or accounting systems required
• Experience supporting reconciliations, collections, or month-end close activities preferred
• Exposure to audit support processes is a plus

Skills & Technical Knowledge

• Proficiency in Microsoft Office, including Excel, Outlook, Teams, and Word
• Strong analytical and spreadsheet skills
• Excellent written and verbal communication skills
• Strong customer service and relationship management abilities
• Process-oriented mindset with strong accuracy and attention to detail
• Comfortable learning and utilizing new technology and systems

Important Role Boundaries

The Accounts Receivable Specialist does not independently:

• Approve credits, refunds, or write-offs
• Negotiate payment terms without authorization
• Resolve complex billing disputes independently
• Make accounting or revenue recognition decisions
• Communicate policy exceptions without leadership approval

All exceptions and approvals must be escalated through the Billing Operations & AR Manager.

Physical Requirements

• Office environment with in-office presence required at least three days per week
• Ability to sit for extended periods while working on a computer
• Ability to occasionally lift up to 20 pounds
• Frequent use of standard office equipment and computer systems

Why Join FHI?

At FHI, we believe our people drive our success. We value accountability, teamwork, integrity, and service-minded leadership. This role offers an opportunity to grow your accounting and business operations experience while contributing to a collaborative and fast-moving environment.