Job Description

Under the guidance of the AR, Collections & Automation Manager and in partnership with the Senior Accounts Receivable (A/R) Specialist, this role is responsible for performing full-cycle A/R functions in a fast-paced, high-volume environment. Key responsibilities include cash application, credit card processing, account reconciliations, issuing sales tax credits and customer refunds, handling account adjustments, monitoring hold queues, resolving discrepancies, running credit reports, and communicating with customers via email as needed. Success in this role requires strong prioritization skills, a solutions-oriented mindset, and the ability to work efficiently in a highly transactional setting.

Work Setup: Work from home

Schedule: Monday to Friday, 8:00 AM – 5:00 PM PST

Holidays: US Holidays

Essential Duties & Responsibilities

Cash Receipts & Adjustments

• Process and apply cash receipts to customer accounts
• Handle refunds, adjustments, sales tax credits, and other credit memos
• Post approved monthly rebate credits
• Review and apply account credits when appropriate
• Investigate discrepancies, reconcile customer accounts, and prepare approved adjusting invoices or credit memos
• Respond to incoming emails related to Accounts Receivable

Other A/R Functions

• Process credit card payments, reconcile processor data, update ERP transactions, and send customer confirmations as needed
• Review and send customer A/R statements
• Assist in collection functions as directed
• Assist with processing customer credit applications
• Support other A/R tasks as needed
• Support various accounting projects and perform other duties as assigned

Qualifications

• Bachelor’s degree in Business, Accounting, or a related field preferred
• 3-5 years of Accounts Receivable experience, preferably in a high-volume or transactional environment
• Experience with cash applications, credit memos, credit card processing, and account reconciliations
• Familiarity with ERP/accounting systems and ability to log issues or process transactions accurately
• Confident using Excel, Word, Outlook, and PDF/Adobe applications for daily tasks.
• Strong attention to detail and accuracy in handling financial data
• Excellent organizational and time-management skills
• Strong problem-solving abilities with the ability to investigate and resolve discrepancies independently
• Effective communication skills for interacting with customers and internal teams
• Ability to prioritize tasks in a fast-paced, deadline-driven environment