Job Description

Position Title: Accounts Receivable Specialist

Work Set Up: On-site

Schedule: 3:00 PM - 12:00 AM PHT

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga

Quick Rundown:

The Accounts Receivable Specialist manages billing and collections for assigned accounts, ensuring timely payment of invoices. This role involves following up on overdue balances, resolving payment issues, coordinating with customers and sales partners, and processing adjustments such as credits or write-offs while maintaining accurate records.

What You’ll Do:

• Perform accounts receivable duties for assigned Sales Partners, including collecting past due invoices and researching payment issues

• Review account notes and follow up on unpaid invoices based on collection procedures

• Maintain a list of accounts with special exceptions outside standard procedures

• Prepare statements, special letters, and collection letters; call customers for overdue balances

• Support customers and sales partners by resolving issues to collect payments

• Respond to customer and sales partner inquiries

• Coordinate with sales partners on unpaid accounts and request assistance when needed

• Adjust or write off charges within authority, prepare credit memos, and update records

• Process credit and rebill requests related to billing issues

• Maintain accurate account notes, including actions taken and special collection requirements

• Accept credit card payments via phone and issue receipts

• Investigate payment disputes and confirm proper application of payments

• Coordinate with Finance to verify tax-exempt status when needed

• Issue revised invoices, credit notes, payment acknowledgments, and handle overpayments and refunds (up to $500 with approval)

• Mark past due accounts as cash in advance when necessary

• Develop action plans to collect outstanding balances

• Work with managers to adjust or write off balances and document all actions

• Escalate accounts to collections in coordination with managers

• Adjust sales partner commissions based on customer defaults, credits, or order value changes

What We’re Looking For:

• High school graduate with knowledge of basic accounting, data entry, and customer service

• 1–2 years of experience in collections, accounts receivable, or customer relations.

• Accounting experience is preferred

• Strong communication, problem-solving, and organizational skills

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!