Job Description

What to Expect

The Accounts Receivable (AR) Specialist supports UGE’s end-to-end accounts receivable operations, including customer billing support, cash application, collections activity, and account maintenance. This role is responsible for accurate processing, timely follow-up, and strong customer service to help ensure prompt payment, clean aging, and compliant documentation. The Specialist partners closely with the Accounts Receivable Sr. Analyst and cross-functional teams to resolve discrepancies and improve cash flow.

How you will make an impact

Cash Application & Daily Processing

• Apply daily customer payments (ACH, wire, checks, lockbox) to the correct invoices and accounts using remittance details.
• Monitor and resolve unapplied cash, short pays, overpays, and unidentified remittances; coordinate with customers to obtain support as needed.
• Maintain accurate customer account balances and ensure clean transaction coding and documentation.

Billing Support & Customer Account Maintenance

• Assist with invoice preparation support, including validating billing back-up (activity reports, rate tables, approvals) and ensuring invoice packages are complete.
• Maintain customer master data (contacts, billing addresses, portals, payment terms) in accordance with policy and internal controls.
• Support customer portal submissions and ensure invoices/backup are delivered via required channels.

Collections Support & Dispute Coordination

• Conduct routine collection outreach (email/phone) for past-due invoices and document actions taken.
• Track customer responses, payment commitments, and follow-up dates; escalate issues to the Sr. Analyst when needed.
• Log and support dispute resolution by gathering documentation and coordinating with Operations/Commercial teams.

Reconciliations, Reporting & Close Support

• Support weekly/monthly AR reconciliations (cash clearing, unapplied cash, customer credits) and assist in resolving variances.
• Help prepare AR aging schedules, collection logs, and supporting schedules needed for month-end close.
• Maintain filing and audit-ready documentation for AR transactions, adjustments, and customer communications.

Process & Controls

• Follow established SOPs and internal control requirements; promptly identify and report control gaps or process issues.
• Participate in process improvements, including standard work updates, reporting enhancements, and automation efforts.

What you will bring

Required Experience, Qualifications, & Skills

• Associate’s or Bachelor’s degree in Accounting/Finance/Business.
• Prior experience with accounts receivable (cash application, billing support, collections, or related).
• Proficiency in Excel (filters, pivots, lookups) and comfort working in ERP/accounting systems.
• Strong attention to detail, data accuracy, and documentation discipline.
• Effective communication skills and a professional, customer-service mindset.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred

• Experience with high-volume B2B invoicing and collections.
• Familiarity with customer portals, lockbox processing, or EDI invoicing.
• Experience in aviation services, logistics, or multi-site operations.

Work Environment & Schedule

• Office-based/hybrid depending on business needs; standard business hours with flexibility during close periods.

Total Rewards:

Salary will be competitive and commensurate with experience.

Note: For internal UGE candidates (current UGE Employees), please be sure to attach the Internal Candidate Eligibility Form, filled out by your direct supervisor, to your application. The form can be found on the UGE Talent Acquisition SharePoint Page or by clicking here: Internal_Candidate_Eligibility_Form.2024

As a UGE employee you’ll receive the following:

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

ADA Specifications

• Requires ability to communicate and interact with others in the English language, both oral and written
• Requires ability to use computers and other office equipment
• Requires ability to sit, stand and walk for extended periods of time
• Repetitive motions that may include the wrists, hands, and/or fingers
• Ability to pass all pre-screening clearances applicable to position qualifications

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.