Job Description

As the pioneer and innovator of Quartz Surfacing solutions, Caesarstone sparked a revolution in the global market for countertops. As we continue to transform the surface industry through quality, passion and hard work, we are committed to building empowered teams and delivering a second-to-none customer experience.

Caesarstone proudly maintains a leading presence in more than 50 countries, with our global head office in Israel, along with four state-of-the-art manufacturing plants in the USA, Israel, and India. With our North American headquarters in Charlotte, NC, our teams reach across multiple regions across the USA and Canada.

At Caesarstone, we believe our employees are the backbone of our company. We are committed to hiring team members who are creative, innovative, dedicated and disciplined. We are a thriving company with a variety of career opportunities seeking forward-thinking professionals to join our team. We offer exceptional benefits, competitive salaries, and a compassionate and collaborative company culture. Come join our team!

The primary focus is the collections, account reconciliations, risk mitigations and order releases along with providing support to internal and external customers and warehouse(s) within designated region(s) of the US market. Provides accounts receivable support to internal and external customers and warehouse(s) within designated region(s) of the US market.

PRIMARY RESPONSIBILITIES

· Collections calls and correspondence on past due balances

· Resolving customer disputes

· Order releasing

· Credit reference

· Monitoring accounts and reassessing risk

· Request for Credit line adjustments

· Customer Service (internal/External)

· Recommendation for Bad debt (reserves)

· Sales Tax Credit Preparation Packages

· Process Payments

· Reconciliation of accounts

· Credit Hold on High Risk accounts

· Meet department goals

· Familiarize with Credit Policies and Procedures

· System operations (EXCEL, WORD, Oracle)

· Other duties as instructed by management

· Special Departmental Projects (SDP’s)

· Special Departmental Projects (SDP’s)

· Process credit application by reviewing Dunn and Bradstreet reports for credit worthiness including recommendation for credit line and terms.

· Research and solve payment discrepancies.

· Prepare, generate and distribute Weekly Aging Reports for regional managers via email

Requirements

KNOWLEDGE AND SKILL REQUIREMENTS

· Oracle knowledge

· 3-5 years in collections

· Strong attention to detail

· Well-organized able to prioritize

· Excellent written and verbal communication skills

· Credit and Collection knowledge

· Industry knowledge is an asset

· Ability to multi-task

· Ability to handle interruptions and work in a fast pace environment

· Works well in a team environment with a diverse group of people

· To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

· Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

· Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.

· Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.

· Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.

· Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

· Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

· Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

· Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

· Safety and security—the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.

WORKING CONDITIONS

Working conditions are normal for an office environment. Requires moderate lifting and mobility for up to 10 pounds at any given time.

Caesarstone US provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Caesarstone US complies with applicable EEO state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Employment with Caesarstone US may be contingent upon completion of background check, drug test, execution of an employment agreement, or any other contingencies the employer may require.

Caesarstone US expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Caesarstone US employees to perform their expected job duties is absolutely not tolerated.

WHAT WE OFFER:

Caesarstone is proud to provide employees with a comprehensive and attractive benefits program which includes the following:

The base rate for this role is between $22.00 to $26.00 hourly plus team result based performance bonus opportunities.

Comprehensive benefit package including: Medical, Dental and Vision Insurance, Employer-Paid Basic Life Insurance, AD&D and Short-Term Disability, plus insurances such as Short-Term Disability and Long-Term Disability, Voluntary Accident, and Critical Illness

An Employee Assistance Program that you or your dependents can access

Generous Paid Time Off and Paid Holidays

401(k) Retirement Plan (with employer match)

Internal ongoing educational/training opportunities

Competitive compensation

Continuous coaching and mentorship

OUR COMPANY VALUES:

• People First We treat each other with fairness and respect, consistently provide opportunities for growth, and health and safety are our first priority.
• Accountability Together, we take ownership of our actions, business and future.
• Innovation We are committed to fresh thinking and breakthrough ideas that create value.
• Winning Spirit We are enthusiastic and foster a ‘can-do’ attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.