Job Description

Key Responsibilities and Duties:

• Records, verifies, and posts payments received by the organization.
• Ensures transactions are recorded promptly and accurately in accordance with internal accounting policies.
• Reconciles payments with accounts receivable ledger and prepares reports of delinquent accounts.
• May be responsible for ad hoc customer billing and responding to customer inquiries regarding bills.
• Processing the daily bank deposits, daily invoicing, incoming and outgoing Trade References for the Credit Team
• Process Invoice Adjustments as requested from Sales
• Process manual Credit notes as requested by Sales
• Process other miscellaneous requests and duties as assigned
• Contact delinquent account holders by phone, email, or written communication to recover outstanding payments.
• Recommend accounts for further action, including escalation, write-offs, or third-party collections when necessary.
• Stay compliant with federal and state collection laws, including the Fair Debt Collection Practices Act (FDCPA)

Basic Qualifications:

• High school diploma or equivalent
• Minimum 1-3 years of related experience
• Highly proficient in Microsoft Office applications including Word, Excel, and Outlook.
• Excellent verbal, written and listening skills 
• Proactive in identifying issues, opportunities
• Superior organization skills with strong attention to detail
• Must have exceptional 10 key skills
• Ability to shift priorities and manage time effectively, completing a variety of work with changing deadlines accurately and on time
• Ability to handle highly confidential information and perform non-routine duties with discretion and independent judgment

Preferred Qualifications:

• Bachelor’s degree preferred
• Esker Platform experience desired
• Lumber Track experience desired
• Background in Commercial Collections/Credit

Candidates who meet these qualifications will be considered further.

Perks & Benefits:

• Medical Plans/Dental Coverage/Vision Coverage
• Hybrid Work Week
• Prescription Plans
• Life Insurance
• Short-Term Disability Benefit
• Voluntary Long-Term Disability Benefit
• 401k Retirement Saving with Company Match
• Health Saving Account (HSA)
• Employee Assistance Program
• Employee Engagement Center Support
• Paid Time Off and Paid Holidays
• Employee Engagement Events and Activities
• Employee Referral Bonus (No cap)

Additional Information:

Northwest Hardwoods, Inc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, sexual orientation, national origin, disability, or protected veteran status.