Job Description

We are seeking an Accounts Receivables Representative based in our Milton Office location to join the Finance team. This is a fully on-site contract role for maternity leave coverage until September 2027.

Ready to help build a better future for generations to come?

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.

Join us and make a difference!

What you will be doing:

The AR Representative, prepares, posts, verifies, and records customer payments and transactions related to accounts receivable.

• Apply and post payments to customer accounts on daily basis from various sources such as EFT/ ACH/Wire, credit & debit card payments and unapplied cash.
• Respond to customer inquiries, maintain good customer relations, and perform root cause analysis.
• Initiate professional contact with internal customer service representatives and external customers as needed to support AR initiatives.
• Print or pull D&B credit reports/help with updating customer files
• Contact credit references, and/or obtain and review customer credit history through the credit check systems
• Contacts customers with delinquent accounts by phone and email, and regular mail to collect customer balances.
• Reconcile customer account discrepancies, over/under payments, credits, etc. & Record adjustment entries on customer accounts as required.
• Responsible for month-end activities such as customer account clearing, account clean-up and reconciliation, send monthly statements to customers.
• Other duties/projects as assigned.

What you bring:

• Diploma or Certificate in accounting, finance, or business.
• Minimum 1-2 years of experience as AR representative or Credit & Collections
• Written and spoken English language to a high professional business level
• A proven ability to maintain communication with internal and external customers on different organization level
• Able to work under time pressure; being continuously alert for accuracy on numbers and facts.
• Proficient in MS Office (MS Excel expert level, Power Point), SAP FI/CO module.
• Practice due diligence
• Strong attention to detail and ability to notice discrepancies in data

What we offer:

• Competitive Pay & Benefits from Day 1: Comprehensive medical, dental, massage therapy, and vision plans.
• Retirement Pension Matching Program
• Paid Time Off: Generous PTO, paid holidays, and top up plans for maternity and paternity leave.
• Educational Assistance & Career Growth: Invest in your future.
• Wellness Perks: Fitness reimbursement and EAP access.
• Safety First: Company-provided PPE and programs to keep you protected

The annual salary range for this role is $55,000–$65,000. Your base salary is determined based on location, experience and the pay of employees in similar positions.

Who we are:

Founded in 1937 in Denmark, ROCKWOOL transforms volcanic rock into sustainable, innovative products that improve lives and communities. With over 12,000 employees across 51 manufacturing facilities in 40+ countries, we share one common mission: to release the natural power of stone to enrich modern living. Sustainability is central to our business strategy. Through our partnership with One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.

Work Environment & Conditions:

Our offices are designed to inspire collaboration, creativity, and meaningful social interactions., empowering employees to achieve balance and bring their best selves to work. ROCKWOOL is deeply committed to giving back to our communities. Through global philanthropic initiatives, community involvement, and sustainability efforts, we strive to create a positive impact in the communities we serve.

Our Culture and Commitment:

We are dedicated to fostering an inclusive workplace where everyone feels valued, respected, and heard. With employees representing 79 nationalities, we champion diversity, provide equal opportunities, and actively combat all forms of discrimination. At ROCKWOOL, you'll find a welcoming team environment built on what we proudly call “The ROCKWOOL Way”. This cultural foundation reflects our core values: ambition, responsibility, integrity and efficiency.

ROCKWOOL is proud to be an Equal Opportunity Employer. We assess all qualified candidates based solely on their skills and qualifications, without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.