Job Description

🌟 Urgent Job Opening: Join Our Dynamic Team! 🌟

At Bartlett Roofing, we know that exceptional customer service doesn't end when the roof is complete. Behind every successful project is a team of dedicated professionals who ensure our billing, payments, and customer accounts are handled accurately and efficiently.

We're looking for an Accounts Receivable Representative who is detail-oriented, organized, and committed to delivering outstanding service. If you enjoy solving problems, working with numbers, and collaborating across departments, we'd love to have you on our team.

Pay Range: $25-$27 hourly DOE

Job Type: Full-Time, this is not a remote position.

What You'll Do

As an Accounts Receivable Representative, you'll play an essential role in managing customer accounts, processing payments, and ensuring projects are closed out accurately. You'll work closely with our Sales, Production, and Accounting teams to keep financial operations running smoothly.

Responsibilities include:

• Prepare and distribute customer invoices accurately and in a timely manner.
• Receive, process, and reconcile customer payments, including ACH transactions and check deposits.
• Maintain organized records of all customer payments, deposits, and supporting documentation.
• Reconcile project expenses and close out completed jobs once final payments have been received.
• Monitor customer accounts and communicate with Sales Representatives regarding overdue balances.
• Answer billing questions and provide support to the Sales team throughout the project lifecycle.
• Make daily follow-up calls to customers regarding outstanding balances and payment arrangements.
• Contact insurance companies to verify claim status and follow up on outstanding insurance payments.
• Investigate and resolve billing discrepancies, payment issues, and customer concerns professionally and efficiently.
• Prepare and maintain accurate aging reports to monitor outstanding receivables.
• Collaborate with the Accounting department to ensure timely and accurate financial reporting.
• Assist with month-end closing activities related to accounts receivable.
• Deliver exceptional customer service while building positive relationships with homeowners, insurance carriers, and internal teams.
• Identify opportunities to improve accounts receivable processes and overall efficiency.
• Ensure compliance with company policies, accounting standards, and applicable legal requirements.
• Utilize accounting software and internal systems to accurately maintain customer account records.

Who You Are

We're looking for someone who is organized, dependable, and enjoys working in a fast-paced environment where attention to detail matters.

• 1–2 years of experience in Accounts Receivable, Accounting, Bookkeeping, or a related financial role.
• 1–2 years of customer service experience with strong communication skills.
• Basic understanding of accounting principles and financial recordkeeping.
• Experience using accounting software and Microsoft Office, particularly Excel.
• Strong attention to detail with excellent accuracy in data entry and documentation.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills with the ability to prioritize multiple tasks.
• Ability to work collaboratively across departments while maintaining professionalism.
• Strong problem-solving skills and the ability to resolve customer concerns effectively.
• Comfortable making outbound collection and follow-up calls while maintaining a positive customer experience.
• Experience working with insurance claims or within the construction or roofing industry is a plus, but not required.

What’s in it For You

• Energetic, creative, and supportive work culture!
• Medical/HSA/Vision/Dental Benefits package with a generous employer contribution.
• 401k with up to 3% Company Matching.
• Company vehicle outfitted with tools & supplies needed to fulfill the role.
• Payday is every Friday!
• Competitive PTO Policy.
• Company-Paid Holidays.
• A highly encouraged work-life balance. We don’t want you to miss your son’s baseball game, your daughter’s dance recital, or your annual hunting trip!
• Leadership Development Book Clubs - we are serious about wanting you to grow and we want to create an environment where you can meet with like-minded individuals to stimulate that!
• Outstanding Company Culture - office luncheons, team outings, company events, annual company celebrations, quarterly recognition parties, etc. We like to have FUN and celebrate our success!
• Unlimited career growth opportunity - we pride ourselves in only promoting from within!
  

Apply Today!

If you're someone who enjoys organization, problem-solving, and creating positive customer experiences while keeping financial operations running smoothly, we'd love to hear from you. Apply today and become an important part of the Bartlett Roofing team.
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