Job Description

Job Location: Phoenix, AZ - Phoenix, AZ 85027
Position Type: Full-Time
Salary Range: $17.50 - $22.50 Hourly

The Contribution Processor is primarily responsible for reviewing and processing Incoming and Outgoing Multiple employers’ monthly reports and contributions pertaining to Health & Welfare, Pension. Annuity, Dues, etc. As well as processing member Retiree and Cobra contributions and eligibility.
Responsibilities
Processing
- Process and reconcile monthly employer contribution reports and retiree/ COBRA self-payments.
- Perform delinquency and payroll audit processing to include reporting, follow-up and preparation for entry into computer system.
- Review, research, correct and/or balance computer generated reports.
- Meet end of month processing deadlines.
- Gain understanding of all Trust Fund collections, eligibility & enrollment rules.
Customer Service
- Provide high quality customer service to employers and participants by documenting telephone, written and walk-in inquiries regarding eligibility and enrollment in an efficient prompt and professional manner.
- Respond to and resolve complex issues, including those escalated by members.
- Learn and use professional excellence tools and concepts to ensure efficient and quality output/service delivery.
Teamwork
- Work cooperatively with other team members.
- Actively participate in team meetings and training activities.
- Perform additional responsibilities and projects as periodically assigned.

QualificationsEducation/Certification:
- High School Diploma/GED or equivalent (minimum)
Skills/Abilities:
- Bookkeeping, Accounts Receivable/Accounts Payable experience a plus
- Strong mathematical skills required.
- Minimum 35 WPM and 5,000 KPH proficiency
- Solid knowledge of MS Excel & MS Word (i.e. pivot tables and formulas).
- Exceptional attention to detail.
- Strong oral and written communication skills.
- Professional, client-focused approach to colleagues and assignments.
- Ability to seek out experiences that may change perspective or provide an opportunity to learn new things.
- Strong dedication to follow-through on all tasks and assignments.
- Ability to organize, set priorities, work independently and complete multiple projects within established deadlines.
- Ability to sit for long periods of time operating a computer keyboard.
Employee Benefits Program
COMPANY PROVIDES:
- MEDICAL, DENTAL, VISION
- SHORT-TERM DISABILITY
- Full coverage benefits for a low weekly premium of $5 (Employee Only), $15 (for Child(ren) and $20 per week for full family or Employee/Spouse.
- COMPANY PAID supplemental dental coverage of $1,000 per year for Employee.
- COMPANY PAID LONG TERM Disability & Life/AD&D coverage.
- 401K Plan including company match up to 5%.
- COMPANY PAID additional pension plan entirely funded by the company.
- EXCEPTIONAL TIME OFF package including Paid Personal Leave (PPL) and Vacation with annual BUY BACK options!!!!
- Annual, automatic pay increases.
Southwest Service Administrators provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence compensation and training. Southwest Service Administrators expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age physical and mental disability, or genetic characteristics.