Job Description

Callaway Resort & Gardens (CGR) is an iconic 2,500-acre resort destination featuring a variety of lodging choices, unique garden attractions, seasonal special events, 36 holes of golf, fishing, biking trails, and residences. Located in scenic and historic Pine Mountain, Georgia, Callaway reflects the dream of its founder Cason J. Callaway 75 years ago. Currently CGR is part of Herschend Enterprises, Resort and Lodging Division, as part of a family of companies focused on family entertainment. For over seven decades Herschend Enterprises has operated with the purpose of bringing families closer together by Creating Memories Worth Repeating®. Herschend Enterprises is considered the largest family-owned themed attractions corporation. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Responsibilities and Duties

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Callaway standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming which includes a nametag when working.
• Comply at all times with Callaway standards and regulations to encourage safe and efficient operations.
• Maintain a friendly and warm demeanor at all times.
• Group invoice monitor and collections of final payment.
• Guest Ledger monitor ensuring $0 balance after check out.
• Advance Deposit Ledger monitoring ensuring cancellations/no show are properly recorded or refunded.
• House account monitoring - clear open balances after review of charges.
• Post miscellaneous payments made to Callaway (i.e. vendor commission payments, refund checks, etc).
• Group billing backup.
• Review and process 3rd party travel agent commission payments for groups and transient guests.
• Cottage/villa owner revenue sharing payment processing (monthly).
• Guest and client refunds due to overpayments of AR.
• Provide second level support for guest billing issues and resolution.
• Coach and train team members to minimize guest issues.
• Perform other duties as assigned by supervisor or management.
• Attend all meetings/training as required by supervisor or manager.

Qualifications

Education & Experience:

• Knowledge of Accounting Systems and software
• Advance knowledge of Microsoft excel
• 2-year degree in business or finance preferred
• Proven work experience in field

Physical Requirements:

• Long hours are sometimes required

Mental Requirements:

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.