Job Description

At Learning Links, we believe every child deserves the opportunity to learn, develop and thrive. We are committed to Diversity, Equity, Inclusion and creating a genuine sense of belonging, supported by talented people who are passionate about making a difference.

We’re looking for an Accounts Receivable Officer who thrives in a detail-focused, collaborative environment and takes pride in accurate records, timely collections and resolving issues through to completion. This role is suited to someone who enjoys taking initiative, continuously improving processes and helping protect the financial sustainability of a purpose-led organisation.

Reporting to the Senior Accountant, this part-time position works 30 hours per week—either 7.5 hours across four days or 6 hours across five days—and plays a key role in supporting the Finance function.

Why Join Learning Links?

Joining Learning Links means becoming part of a collaborative, values-driven organisation dedicated to helping children and young people thrive.

Learning Links has over 50 years’ experience delivering evidence-based therapy, education and support services that help children build the skills and confidence to learn, develop and thrive. We work closely with families, schools and professionals to create a community where difficulties learning are no longer a barrier to a fulfilling life.

At Learning Links, you’ll enjoy:

• Salary packaging benefits up to $18,549, helping you make the most of your take-home pay
• Flexible working arrangements available across four or five days
• Career development and ongoing training opportunities
• A supportive and collaborative team culture
• Car parking, novated lease and digital device benefits
• The opportunity to contribute to meaningful outcomes for children, families and communities

What Success Looks Like in This Role

Success in this role will be measured through accurate account management, timely collections, effective issue resolution and strong collaboration. In this role, you will:

Accounts Receivable & Debt Collection

• Maintain an accurate and current accounts receivable ledger through timely invoicing, cash matching, reconciliation and account housekeeping.
• Keep Debtor Days (DSO) at 10 days, excluding Housie, grants and funding.
• Reduce Client Services balances aged over 60 days to less than 5% and support a nil year-end bad debt provision through proactive follow-up and timely escalation.

NDIS Account Management

• Extract and validate Salesforce data before preparing and uploading compliant NDIA-managed and plan-managed invoices through relevant provider portals.
• Obtain complete remittance details to support cash matching and reconciliation.
• Investigate rejected invoices and payment errors, correct and resubmit invoices, and track issues through to resolution within the accounting period where possible.

Team & Operational Contribution

• Follow up overdue invoices respectfully, agree clear payment timeframes and provide Management with clear histories and recommendations for aged debts.
• Maintain complete records and contribute to continuous improvement across invoicing, collections, reconciliation and provider portal processes.
• Work collaboratively with Customer Care, Allied Health, Finance and other teams to resolve billing, payment and NDIS account issues.

About You

You are someone who values accuracy, integrity and accountability. You enjoy bringing structure to detailed financial work, solving problems and building respectful relationships, and you take pride in preventing income loss and seeing issues through to resolution.

You will bring:

• Demonstrated accounts receivable or debtor collection experience, including negotiation with customers and internal stakeholders
• Strong understanding of account reconciliation, manual cash matching, credit card payment processing and aged debtor reporting
• Experience using medium to large finance systems and confidence working with detailed transactional data
• Strong organisational and time management capability
• Clear, respectful written and verbal communication skills
• Strong attention to detail, sound judgement and accountability
• Ability to manage competing priorities, stakeholder contacts and deadlines
• A proactive, collaborative and positive approach to work

You’ll stand out if you:

• Have experience using Salesforce for data extraction or account administration
• Have experience with NDIS invoicing, NDIA-managed or plan-managed accounts, provider portals or remittance processing
• Can confidently investigate rejected invoices and payment errors and manage them through to resolution
• Share our commitment to child safety, respectful collaboration and improving outcomes for children and families

What This Role Offers You

This role is ideal for someone wanting to build capability across:

• End-to-end accounts receivable and debt collection
• NDIS invoicing, provider portals and remittance processing
• Financial systems, reconciliation and aged debtor reporting
• Cross-functional problem-solving and continuous process improvement

You’ll gain valuable exposure to a broad Finance function while contributing to the financial sustainability of a purpose-led organisation in a supportive and collaborative environment.

Child Safety

Learning Links is a child-safe organisation committed to the safety and wellbeing of children and young people.

• Successful applicants will be required to complete:
• Working with Children Check
• NDIS Worker Screening Check
• Police check
• Relevant pre-employment checks

Ready to Apply?

If you’re someone who enjoys bringing order to complex accounts, values accuracy and respectful communication, and wants to contribute to better outcomes for children and families, we’d love to hear from you.

Apply now and help make a difference!