Job Description

About Pace

At Pace Farm, we’re proud of our strong family values that have guided us since the 1970s. From humble beginnings, we've grown into one of Australia’s largest egg producers, delivering the freshest, tastiest eggs nationwide. Our vision is simple yet powerful: Eggs for Everyone - ensuring that all Australians have access to nutritious, high-quality eggs every day. As the leading supplier of farm-fresh eggs and egg products, our mission is to continue setting the standard in the industry by valuing our people and equipping them with the skills to deliver top-quality products and service.
With egg-citing growth and expansion on the horizon, now’s a great time to join us and be part of our continued success!

About the role We are looking for an experienced Accounts Receivable Officer to join our Finance team at our Norwest office. This role plays a key part in supporting the financial health of the business through effective collections, claims management, account reconciliation and customer relationship management. Managing a portfolio of customer accounts, you will be responsible for allocating
payments, reviewing and releasing sales orders, following up overdue accounts, resolving customer queries and managing claims through to resolution. Working closely with Customer Service, Sales, Operations and Finance teams, you'll investigate and resolve payment issues, support cash flow outcomes and help ensure an excellent customer experience. This is a varied role that requires strong attention to detail, excellent communication skills and the ability to balance customer relationships with achieving commercial outcomes.

Key Responsibilities

• Daily allocation of incoming payments and account reconciliations
• Review and release customer sales orders in line with credit and payment terms
• Proactive follow-up of overdue invoices via phone, email and customer portals
• Investigate and resolve customer payment queries, disputes and account issues
• Manage customer claims through to resolution, working closely with internal
  stakeholders
• Reconcile and maintain major customer accounts, ensuring outstanding items are resolved
  promptly
• Assess and review new customer credit applications and customer risk profiles
• Prepare customer statements, debtor reporting and support cash forecasting activities
• Maintain accurate customer records, documentation and account information
• Identify opportunities to improve Accounts Receivable processes, cash collection and
  customer outcomes

About you

Are you an experienced Accounts Receivable or Collections professional who knows that
successful debt collection is about more than simply chasing payments? You bring proven experience managing customer accounts, resolving disputes, assessing risk and finding practical solutions that achieve results while maintaining strong customer relationships. Comfortable working within an ERP system and using Excel to analyse and manage data, you're someone who can think
on your feet, navigate difficult conversations professionally and confidently negotiate positive outcomes.

You take pride in getting things right the first time, have a keen eye for detail and enjoy digging deeper to understand the root cause of issues rather than applying quick fixes. Just as importantly, you're proactive, commercially minded and enjoy being part of a collaborative team where people support one another, share ideas and continuously look for better ways of working. If you're looking
for an opportunity where you can make a genuine impact, build strong relationships and bring your collections expertise to a business that values both results and people, we'd love to hear from you.

What We’re Looking For

• 3–5+ years' experience in Accounts Receivable, Credit Control or Collections
• Experience managing overdue debt, customer disputes and claims through to resolution
• Strong customer service and stakeholder management skills, with the ability to build
  relationships while achieving commercial outcomes
• Experience working with ERP systems (Microsoft Dynamics or similar highly regarded)
• Intermediate Excel skills, including functions such as VLOOKUPs and data analysis
• Strong attention to detail and a commitment to accuracy and quality
• Excellent communication, negotiation and problem-solving skills, with confidence handling
  difficult conversations
• Ability to think on your feet, manage competing priorities and proactively identify
  solutions

Why Join Pace Farm?

• Collaborative and inclusive work environment
• One day a week from home
• Access to continual learning and development
• Monthly office-wide birthday celebrations
• Regular free products

Interested?

To apply for this exciting opportunity, please hit apply now and submit your resume, we look
forward to reviewing your application. Please note, although developing relationships with agencies forms a component of the Pace Farm talent acquisition strategy, on this occasion agency submissions will not be accepted.

Pace Farm acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples
of Australia. We are committed to creating an inclusive environment where all individuals, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age background, feel valued and respected. All qualified applicants are encouraged to apply.