Job Description

Accounts Receivable Officer

• Support financial integrity and operational efficiency
• Busy and varied role
• Permanent, Auckland based

He kōrero mō mātou | About us:

At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being.

Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we’d love to welcome you aboard.

He whakamārama mo te tūranga mahi | About the role:

Our Accounts Receivable Officer ensures the timely and accurate receipting, allocation and reconciliation of customer payments across KiwiRail’s customer portfolio. This role supports financial integrity and operational efficiency by maintaining accurate customer accounts, resolving queries and contributing to continuous improvement in credit control processes. As a key member of the AR & Credit Control team, the role also provides advice and analysis to optimise receivables performance and customer engagement.

Within the area of responsibility, this role is required to:

• Process daily banking transactions, including general ledger journals and accurate allocation of customer payments
• Reconcile customer accounts and manage unallocated cash to ensure financial accuracy
• Prepare and distribute customer statements and reports in line with agreed schedules
• Manage the accounts receivable inbox, responding promptly to internal and external queries
• Support credit control activities, including processing credit applications and conducting credit checks
• Collaborate with internal teams and customers to resolve payment issues and improve receivables processes
• Capture, classify and process outstanding credit request, manual invoices and refunds in an accurate and timely manner

Ngā pukenga e rapu nei mātou | What (skills) you will bring:

Knowledge and experience

• You have at least 5 years’ experience in a large, multi-business unit environment or similar role
• You have a proven track record in managing complex and overdue receivables
• You are experienced in handling sensitive customer interactions and resolving disputes
• You are confident using SAP and intermediate to advanced Excel functions
• You understand financial systems and general ledger processes

Ways of working / Work-related qualities

• You communicate clearly and confidently with internal and external stakeholders
• You stay calm and composed under pressure and adapt to changing priorities
• You take ownership of your work and proactively seek improvements
• You collaborate effectively and contribute positively to team outcomes
• You use sound judgement and attention to detail in financial decision-making

Qualifications

• You hold a tertiary or secondary school qualification
• A Diploma or Certificate in Business or Accounting is desirable, or you have relevant equivalent experience

Nōu te rourou | What's in it for you:

• A supportive, learning work environment
• 4% KiwiSaver employer contribution
• Access to discounted travel, health insurance & holiday houses across NZ as part of the Staff Welfare Trust
• A strong Zero Harm policy to keep you safe

Kua rite, kia rite | Ready to Make a Difference?

Rā aukati | Applications close: 8 July 2026