Job Description

About the Role

We are looking for a dedicated Accounts Receivable Officer to drive cash collection across our customer base, ensuring that all overdue balances are pursued consistently and professionally. In this role, you will be accountable for the day-to-day execution of credit control activities, customer statement management, and maintaining highly accurate records of our collection status and customer communications.

What Success Looks Like

You will be successful in this role if you can ensure that:

• Cash is collected reliably and effectively, consistently hitting our monthly targets.
• Overdue balances are pursued proactively, ensuring no accounts fall through the cracks due to a lack of follow-up.
• Customer communications are highly professional and effective, resulting in timely payment commitments that are fully honoured.
• The AR & Billing Manager has clear, ongoing visibility into collection statuses, risks, and necessary escalations without needing to chase for updates.

Requirements

What We Are Looking For

• Credit Control Expertise: Proven experience in an Accounts Receivable or Credit Control role, successfully managing a high volume of customer accounts and pursuing overdue balances consistently.
• Dispute Resolution: Strong ability to investigate and resolve complex billing queries, reconcile discrepancies between ledgers and customer records, and identify recurring dispute patterns.
• Customer-Centric Communication: Excellent written and verbal communication skills, with the ability to maintain strong customer relationships while effectively securing payment commitments.
• Prioritisation & Escalation: An analytical mindset capable of prioritising collection activities based on value, age, and risk, while knowing when to escalate high-value or complex cases (e.g. credit notes, write-offs) to management.
• Systems Proficiency: Experience issuing accurate customer statements and maintaining up-to-date, detailed records of customer communications and dispute statuses within CRM and billing systems.
• AI & Tech-Savvy: A forward-thinking approach to technology, with a willingness and ability to leverage AI tools to:
• Draft, refine, and improve customer communications.
• Analyse aged debt data to identify trends and facilitate rapid query resolution.
• Implement AI-driven automations to streamline repetitive administrative tasks and improve team efficiency.

Location & Flexibility

This is a remote-first role for candidates currently living in the UK. Therefore, we can only accept applications from candidates who:

• Are currently resident in the UK.
• Hold a valid, permanent right to work in the UK.
• Do not require visa sponsorship now or in the future.

Requirements:

• You must have a valid right to work in the UK at the time of application.
• Please note that we are unable to provide visa sponsorship for this position.

Our Recruitment Process

We value your time and aim for a transparent, two-way discovery process. Here is what you can expect:

1. Initial Discovery Call (30 mins): A conversation with our People Team to discuss your background, your approach to leadership, and what you’re looking for in your next role.
2. Technical & Values Interview (60 mins): A deeper dive with our Head of Engineering into your architectural experience, AWS expertise, and how you mentor and grow engineering teams.
3. Final Stage: Architecture Pitch & Leadership Panel (90 mins): You will be asked to prepare a short architectural pitch based on a hypothetical Natterbox scenario. This is followed by a Q&A session with our Engineering and Product leadership to see how we’ll work together.

As an AI-driven company, we champion the use of technology and fully encourage you to use AI tools to structure, refine, or proofread your application. However, when it comes to answering the specific application questions, please ensure the responses are entirely your own. We genuinely want to hear about your unique experiences in your own voice, so we can get to know the real person behind the application.

Benefits

Alongside a salary of up-to £30K; we offer a great range of benefits:

• Remote Working (UK, only)
• 25 days holiday increasing to 30 days. (after 2 year service)
• A range of employee perks from Perkbox
• EAP via Perkbox

After a successful probationary period, you will also receive

• Private health insurance (currently with Vitality)
• Share options

Note some of our benefits are non contractual and are provided at Natterbox’s discretion.