Job Description

About Shore360:

• Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Role Purpose

• The role will be responsible for managing and administering the Accounts Receivable Ledger ensuring that cash receipts are optimised and customers' accounts are well managed, providing a high level of customer service. The role will work closely with the broader finance team as well as the customer service team.

Key Responsibilities and Deliverables`

• Manage the Debtors Ledger to ensure:
  • Cash receipts are allocated to transactions accurately and timeously.
  • Claims are processed accurately, timeously and according to appropriate internal controls.
  • Credit notes are processed accurately, timeously and according to appropriate internal controls.
  • Open transactions are genuine and valid transactions.
  • Overdue transactions are followed up proactively, promptly and professionally with customers.

• Manage the Accounts Receivable email inbox and associated tasks.
• Addressing and responding to customer queries promptly, professionally and appropriately via telephone and email.
• Handle and respond to consumer or customer product enquiries or complaints within agreed guidelines or escalate as appropriate.
• Process non-Electronic Data Interchange customer orders within agreed processing times. Release EDI orders and deal with non-compliance issues. Effectively manage back orders and other order administrative requirements.
• Obtain POD's for customer orders as required.
• Managing customer credit limits to ensure customer account balances do not exceed credit limits
• Support with credit insurance obligations
• Managing set up of new customer accounts to ensure appropriate trading terms and controls are implemented prior to activating the account.
• Reviewing, reconciling and following up on invoice discrepancies
• Preparing and reviewing monthly reporting obligations for the business and customers
• Prepare regular customer account reconciliations
• Contribute to the ongoing development and improvement of the Accounts Receivable systems and control processes.
• Work collaboratively with the broader finance team and business to ensure processes and controls are effective and meet target KPI's.

Skills and Competencies

• Accounts Receivable / Credit Control professional with 3 or more year's experience
• Language – Strong verbal and written English language skills.
• Attention to Detail – strong attention to detail with ability to methodically ensure all aspect of complex plans are methodically and accurately executed.
• Planning and organisational capabilities – Ability to plan, coordinate and manage the execution of allocated deliverables within agreed timelines to consistently deliver on our customer pledge.
• Results – Take ownership of outcomes required to ensure a high-quality result with a can-do attitude.
• Personal leadership – Personal awareness, confidence and organisation to manage personal work output to deliver effectively and efficiently on assigned projects.
• Attitude – Ability to generate high levels of energy with a focus on results and success.
• Collaboration – Ability to work in teams and influence outcomes through excellent communication, persuasion and negotiation skills both verbal and written.
• Dealing with ambiguity – Ability to seek clarity from complex or ambiguous requirements with a flexible approach to changing situations and priorities.
• Computer skills – highly proficient with Microsoft Office products.
• Learning mindset – Open to continual learning and personal development in pursuit of excellence.

Position Reports to Financial Controller (Philippines)

Shore Xtra Perks

• HMO Coverage upon regularization
• Attendance Bonus – Get a chance to earn ₱5,000 every pay run for consistent, perfect attendance.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

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