Job Description

ACCOUNTS RECEIVABLE OFFICER

Abco Products

Join a Proudly Australian-Owned Company Making a Real Impact

At Abco, we’re more than a supplier — we’re a trusted partner to Australia’s leading Business Service Contractors, Facility Management Companies, and Industrial Clients. With over 25 years of experience and a national presence across Sydney, Melbourne, Perth, Brisbane, and Adelaide, we’re recognised for our exceptional service, innovative solutions, and people-first culture

We’re now seeking an Accounts Receivable Officer to join our Preston’s team — a dynamic role perfect for someone who loves to take ownership, thrives in a team environment, and enjoys problem solving.

Why You’ll Love Working at Abco

Our values reflect who we are and how we work:

• We, not I – We win together through teamwork.

• Fast Fix – We take action and get things done.

• Own It – We’re accountable and dependable.

• Always Hungry – We’re curious, ambitious, and growing.

At Abco, we believe in hiring for values and attitude — and then supporting you with the training and tools to succeed

About the Role

We are seeking a driven and detail-oriented Accounts Receivable Officer — Collections to join our finance team at ABCO on a permanent, full-time basis, based at our Prestons NSW Office.

This is a collections-focused role responsible for managing an allocated portfolio of business accounts across ABCO's hire, service, and consumables divisions. You will be the primary point of contact for your portfolio, taking ownership of proactive outreach, dispute resolution, and recovery of overdue balances while maintaining strong customer relationships.

ABCO generates thousands of invoices monthly across a diverse range of business customers, with billing complexity that includes hire contracts, service agreements, and consumables supply. This role requires someone who can confidently navigate that complexity — understanding the nature of charges being queried, interpreting hire contract terms, and working through disputes with accuracy and professionalism.

You'll work primarily through Freshdesk, managing customer queries and collections activity through the ticketing platform, and will be responsible for portal uploads and documentation management as part of your day-to-day workflow.

This position suits someone who is persistent, organised, and commercially minded — someone who takes pride in keeping their ledger clean and their customers communicating.

Key Responsibilities

• Manage an allocated accounts receivable portfolio with full ownership of collections activity across hire, service, and consumables accounts
• Conduct proactive outreach to customers ahead of and at due date to facilitate timely payment
• Chase and recover overdue balances through structured follow-up via phone, email, and Freshdesk
• Manage customer queries and disputes end-to-end through Freshdesk, ensuring timely resolution and accurate documentation
• Interpret and apply hire contract terms when resolving billing queries and disputes
• Perform portal uploads and maintain accurate records and correspondence within relevant platforms
• Prepare and review account ageing reports, conducting invoice-level reconciliations as required
• Escalate high-risk or unresolved accounts to the AR Manager in line with collections policy
• Support month-end AR processes and contribute to team reporting as required

Essential Skills & Experience:

• Proven experience in accounts receivable collections, including proactive credit control and overdue recovery
• Confident communicator with a professional and persistent approach to collections conversations
• Experience managing customer disputes and queries through a ticketing or CRM platform (Freshdesk or similar)
• Strong attention to detail with the ability to reconcile accounts at invoice level
• Ability to interpret contractual or billing terms and apply them in a collection’s context
• Comfortable managing a portfolio independently and prioritising workload to meet deadlines

Desirable:

• Experience with hire, service, or consumables billing environments
• Familiarity with NetSuite or similar ERP systems
• Experience with portal uploads and document management systems
• Knowledge of credit card payment processing and reconciliation (eWAY or similar)
• Understanding of parent–child customer hierarchies and intercompany account structures

What We Offer:

• We hire values over skillset – so if you bring the right attitude, we’ll help you grow the rest
• We offer a competitive salary plus company bonus
• Work with a passionate, supportive and collaborative team
• Build your career with a national leader that values growth and innovation

Ready to Apply?

If you’re a motivated, detail-oriented professional who thrives in a busy role and enjoys keeping things running smoothly, we’d love to hear from you.

👉 Apply now with your resume and a short cover letter telling us why you’re the perfect fit for Abco