Job Description

You’ll connect Queensland. We’ll connect you to an amazing career.

Queensland Rail stands on the foundation of true connection, encompassing the relationships we foster within our teams and the communities we serve across the state. For over 150 years, we've been instrumental in linking people and places, and now we invite you to contribute to our proud legacy and shape a brighter, sustainable future.

Your Opportunity

Queensland Rail is seeking an Accounts Receivable Officer (internally known as a Finance Services Officer) to join the team in this fixed term opportunity until 26/2/27 with possibility for extension based in Brisbane’s CBD.

As a Finance Services Officer, you will provide oversight, guidance and hands‑on support across key finance service functions, including invoicing, payment allocation, collections and revenue management systems. The role is responsible for ensuring transactions are processed accurately and efficiently, supporting business areas with technical advice, and contributing to the effective operation, compliance and continuous improvement of revenue and receivables processes.

You will play an integral role in maintaining service quality, resolving complex queries, and ensuring ongoing compliance with all relevant policies, procedures, and governance frameworks.

Purpose That Counts – Some of the responsibilities of the role:

• Process and allocate customer receipts accurately (EFT, BPAY, and BPoint), including banking, adjustments and refunds in line with Accounts Receivable policies.
• Raise and manage customer invoices and credit notes, maintain customer master data, and support accurate revenue recognition and allocation.
• Perform customer account reconciliations, investigate variances and resolve complex queries to agreed service levels and deadlines.
• Support debt collection and dispute resolution activities, including proactive follow-up, recommendations for escalation (e.g., write-off or legal action) and accurate reporting.

People Who Count - What you can bring to the role:

• Substantial knowledge of SAP Accounts Receivable (FI-AR), including cash application, billing and customer master data maintenance.
• Strong analytical and problem-solving skills to complete customer account reconciliations, investigate variances and meet tight processing deadlines.
• Demonstrated capability across end-to-end Accounts Receivable processes (receipting, invoicing, credit notes, adjustments and refunds) ensuring accurate and timely recording of transactions.
• Well-developed communication and interpersonal skills to provide high-quality customer service and support collections and dispute resolution with internal and external stakeholders.

Click here to view the position description

The role offers a starting salary of $85,757 plus 12.75% superannuation, along with hybrid work options to support a healthy work-life balance.

Benefits that count

All that Queensland Rail achieves each day relies on the hard work and talent of our teams. That’s why we offer a range of attractive benefits designed to help you bring your best, including:

• Flexible work options to support work–life balance.
• Travel and lifestyle perks, including free travel to work, discounted rail travel, and QRI Lifestyle discounts.
• Wellbeing and development support, including wellbeing services, Fitness Passport access, professional membership fee reimbursement, and clear career pathways.

Where Connection Counts

Learn more about Queensland Rail’s purpose, people, and progress – watch our short video here.

Supporting a Diverse Workforce

Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.

Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and it’s because of our differences that as a collective, we achieve great things.

Please advise if you would like to discuss reasonable adjustments in the recruitment process.

Your journey matters. Make it with us.

There’s never been a more exciting time to join Queensland Rail. If you're ready to make a real impact and help shape our future, we encourage you to submit your resume and cover letter by 11:59 PM (AEST) on Sunday the 10th of May 2026.

To learn more about this opportunity please contact Liam McKeown with your specific enquiry via qrcareers@qr.com.au