About Demant:

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Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s health and hearing. In every aspect, from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant part of the Group.

The Demant Group operates in a global market with companies in more than 30 countries, employs approx. 17,500 people globally. Our products are sold in more than 130 countries where we create life-changing differences through hearing health.

Role Purpose:

The Accounts Receivable Officer plays a critical role in timely, accurate, and effective management of accounts receivable ledger. This position is responsible for minimising bad debt risk through proactive debt collection.

In addition to core responsibilities with main focus on Collection of Dishonours and overdue debt, the role contributes to continuous improvement initiatives within the Finance team, helping to enhance systems, processes, and overall efficiency.

Responsibilities:

• Manage end to end process of Payment Plans including Dishonour collection process
• Action Service Desk Requests within BAU
• Respond to enquiries from customers and management within BAU
• Monitor AR email inboxes, process authorised refunds (Where applicable), write-offs and general queries
• Maintain accurate records and documentation for all transactions & communication(s)
• Investigate and resolve customer payment queries by liaising with internal departments and external stakeholders.
• Monitor overdue accounts and initiate timely collection activities via phone and written communication.
• Escalate potential bad debts to the Accounts Payable and Receivable Manager.
• Support month-end activities, including processing individual journals and reconciliation tasks.
• Contribute to process improvement by identifying inefficiencies and recommending solutions.
• Demonstrates high attention to detail in all aspects of AR and Collection processes, ensuring accuracy and compliance
• High level of attention to detail

You will be successful in this role if you have:

• Minimum 5 years within Collection and Accounts Receivable functions and have had actively managed a minimum of 150 Consumer Accounts per week via phone and follow-up via email(s). Experience working with general accounting principles and journal processing in AR.
• Collection process for Consumers and Commercial organisations. Possess excellent overall planning, organisational ability and time management, Attention to detail and have excellent excel skills.
• Microsoft Excel skills and Google Sheets - Strong
• Experience with major ERP systems (e.g., Dynamics)
• Exceptional attention to detail and accuracy in data processing
• Excellent Verbal and written communication skills
• Proven ability to manage high-volume transactions and prioritise effectively
• Strong customer service orientation with a solutions-driven mindset