Job Description

Purpose

The Accounts Receivable (AR) Manager leads the Accounts Receivable function for Chartwell’s portfolio, overseeing a high-volume, multi-property environment. This role is responsible for ensuring the accuracy, efficiency, and compliance of all receivables processes while driving continuous improvement in team performance, customer service and internal controls. The AR Manager provides leadership to a team of AR Supervisors, AR Advisors, and AR Clerks and serves as a liaison with Operations, Legal and IT.

Key Accountabilities Team Leadership & Development

• Lead, mentor, and develop a team of 15 + AR professionals, including AR Supervisors, AR Advisors, and AR Clerks.
• Manage team performance, conduct regular coaching, and oversee goal-setting and performance reviews.
• Foster a culture of accountability, collaboration, and service excellence.
• Ensure process documentations are in place and updated regularly.

Process & Controls

• Oversee the full accounts receivable cycle, including billing, collections, reconciliations and reporting.
• Identify and implement process improvements to increase accuracy and efficiency.
• Lead or support system upgrades, automation initiatives, and cross-functional process changes.
• Drive root cause analysis of recurring issues and implement corrective action
• Monitor key performance indicators (KPIs).
• Support internal control and compliance team activities, including controls testing and business process design.

Operational Support

• Act as a key contact for residence leadership, operations teams, and senior management on receivable matters.
• Perform other duties as assigned to meet business needs.

Qualifications

Education:

• Post-secondary education in Accounting, Finance, or Business; CPA designation is an asset.

Experience:

• 7 + years of progressive experience in Accounts Receivable, including 3+ years in a leadership role.

Skills & Abilities:

• Excellent analytical, organization, and communication skills.
• Strong working knowledge of AR systems; Yardi or residential billing systems experience is an asset.
• Proven ability to lead teams through change and drive results in a fast-paced environment.
• High proficiency in Excel and M365.
• Bilingualism (English/French) is an asset.

Effort

• Work requires sustained attention to detail, reviewing and verifying financial data.
• Physical effort is minimal, consisting primarily of computer use and documentation review.

Working Conditions

• Work is generally performed in an office environment.
• Occasional extended hours may be required to meet reporting deadlines or support special projects.

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email accessibility@chartwell.com or call 1-888-663-6448.

Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.