Job Description
Accounts Receivable Manager
Department: Accounting 500002
Employment Type: Full Time
Location: Sterling Heights
Reporting To: John Moceri
A Taste of Who We Are:
Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.
Our Mission
Delight our guest. Every meal. Every day.
Our Core Values
Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.
Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.
Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.
Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.
Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.
The Experience You’ll Create:
The Accounts Receivable Manager will elevate the AR function into a proactive, insight-driven organization that improves cash flow, reduces risk, and enhances the overall customer payment experience. They will drive process discipline, leverage data to inform decisions, and partner cross-functionally to create a scalable, high-performing order-to-cash operation.
As the Accounts Receivable Manager, you will:
- Oversee the end-to-end accounts receivable function, including billing, collections, cash application, and dispute resolution.
- Drive timely collections and optimize cash flow by establishing clear performance metrics, monitoring aging, and proactively managing past-due accounts.
- Lead, coach, and develop the AR team, fostering accountability, continuous improvement, and a high-performance culture.
- Partner cross-functionally with Sales, Customer Service, and Operations to resolve billing issues, improve customer experience, and reduce order-to-cash friction.
- Implement and maintain strong internal controls, ensuring compliance with company policies and supporting audit requirements.
- Analyze AR trends and KPIs (DSO, aging, bad debt, dispute cycles) to identify risks, opportunities, and actionable insights.
- Develop and refine credit policies, customer onboarding standards, and risk management practices to balance growth and exposure.
- Drive process improvements and automation initiatives to increase efficiency, accuracy, and scalability of AR operations.
- Own the escalation and resolution of complex customer disputes, ensuring timely closure and alignment with contractual terms.
- Provide regular reporting and insights to treasury and finance leadership on AR performance, cash forecasting, and emerging risks.
- Collaborate with Finance leadership on bad debt reserves, write-offs, and overall working capital strategy.
- Evaluate and implement systems, tools, or technologies that enhance AR visibility, analytics, and operational effectiveness.
Ingredients for Thriving:
- Minimum 6 years of experience in Accounts Receivable including minimum 3 years in a managerial role.
- Accounts Receivable Expertise: Deep knowledge of AR processes, including billing, collections, cash application, credit management, and dispute resolution.
- Cash Flow & Working Capital Focus: Strong understanding of cash flow drivers, DSO optimization, and working capital management principles.
- Leadership & Team Development: Proven ability to lead, coach, and develop high-performing teams, with a focus on accountability and continuous improvement.
- Analytical & Data-Driven Mindset: Ability to interpret AR metrics and financial data to drive decisions, identify trends, and improve performance.
- Process Improvement Orientation: Experience identifying inefficiencies and implementing scalable process improvements, including automation and standardization.
- Cross-Functional Collaboration: Strong partnership skills with Sales, Operations, and Customer Service to resolve issues and improve the order-to-cash cycle.
- Customer-Centric Approach: Ability to balance firm collections practices with maintaining strong, professional customer relationships.
- Risk Management & Credit Acumen: Experience evaluating credit risk, setting limits, and managing exposure while supporting business growth.
- Systems & Technology Proficiency: Hands-on experience with ERP systems (e.g., Sage 300, SAP, Oracle, NetSuite) and AR tools/reporting platforms; comfort leveraging technology for insights and efficiency.
- Internal Controls & Compliance: Solid understanding of financial controls, audit requirements, and policy adherence.
- Communication & Influence: Strong verbal and written communication skills, with the ability to influence stakeholders and navigate difficult conversations.
- Problem-Solving & Decision-Making: Ability to assess complex issues, prioritize effectively, and drive timely resolution.
- Change Management: Comfortable leading through change, including system implementations, process redesign, or organizational transformation.
Location(s) & Logistics:
- Primary work location in Sterling Heights, and able to commute to locations in Metro Detroit as needed (Troy headquarters, other offices/sites, and remote work).
- Primarily sitting; involving exerting up to 10 pounds of force to occasionally lift or carry office items. Occasionally walking, standing, bending and reaching.
- Substantial, repetitive movements of the wrists, hands, fingers for typing, data entry, and using a mouse.
Savor the Benefits:
We offer a range of benefits for eligibles team members, including:
- Health Coverage – Medical, Dental and Vision
- Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
- 401(k)
- Paid Time Off
- Paid Parental Leave
- Wellness Programs
- Additional Perks
