Job Description

Accounts Receivable Manager

Lead with Purpose — and Make Every Home a Place of Growth and Care

At Grafton Integrated Health Network, we are guided by a shared purpose: helping individuals with complex needs live meaningful, fulfilling lives. As the Account Receivable Manager, your impact comes through leading the daily operations of the Accounts Receivable department, providing direct supervision to AR staff, and overseeing billing and collection processes to support the organization’s financial health. This role is responsible for monitoring AR balances, coordinating staff resources to ensure timely follow-up and collections, and maintaining efficient revenue cycle operations. The Account Receivable Manager reports directly to the Director of Revenue Cycle Management.

Join us - and experience the deep fulfillment of knowing your work truly makes a difference!

Be part of a team that leads with heart and grit, the Grafton way—where leadership, compassion, and dedication come together to change lives.

ESSENTIAL JOB FUNCTIONS

• Direct Supervision of all AR Technicians.
• Monitors daily, weekly and monthly processes to ensure deadlines and goals are met. Makes adjustments to these processes as needed.
• Responsible for maximizing revenue / collections while maintaining adherence to all applicable regulatory requirements.
• Keeps current on all payer policies / procedures / contracts to ensure internal AR procedures are compliant.
• Coordinates monthly close process to ensure all business is accounted for prior to running closing process in EHR.
• Assist Revenue Cycle Analyst with balancing monthly closing numbers, including refund account, when needed.
• Assist Revenue Cycle Analyst for back-end rules in EHR that drive how billing is entered and maintained in the system.
• Conducts / Coordinates testing of new functionality from software vendors.
• Conducts / Coordinates training for existing staff on new functionality / policies or procedures and all training for new hires.
• Creates and distributes financial reports to designated internal customers.
• Assists internal and external customers with billing questions and issues.
• Reports job status as requested by supervisor.
• Works closely with supervisor to communicate departmental issues and procedural problems.
• Monitors and maintains an adequate quantity of office supplies necessary for the daily department functions.

Minimum Qualifications

• Bachelors in finance or management field or Associates degree with 2 years work experience in finance or management field.
• At least 1 year of supervisory level responsibility
• Requires intermediate to advanced level of Excel spreadsheet and Word processing skills.

• Three to five years of billing related experience preferred.
• Electronic Health Record experience preferred.

EMPLOYEE BENEFITS:

Caring for You, So You can Care for Others:

• Medical, dental and vision
• Flexible Spending & Health Savings Accounts
• Generous Paid Time Off plan & attendance incentives
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Short-term disability (STD)
• Long-term disability (LTD)

Stronger Together: Supporting Your Growth & Success:

• Paid Career Development - we pay you while becoming certified in CPR, Ukeru, Mandt and other career training!
• 401(k), including an employer match up to $2,500 annually
• Education Assistance up to $5,250 annually
• As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student loan forgiveness

If you have issues applying or have any questions about this position, please reach out to us at hr@grafton.org

Grafton is an equal employment opportunity employer and tobacco-free workplace.

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